Consultant- IT Ops support

Consultant- IT Ops support

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Job Description

Consultant- IT Ops support
Location:Gurgaon, India
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
Inviting applications for the role of Consultant- IT Ops support
In this role, you will be responsible for Application Support Operations and maintenance of multiple applications & databases, used by business units and infrastructure teams. To support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution. Work with business people to have a real time understanding of business problem and, design the solution which really fits into needs.
  • Learn the respective applications\tool to be able to support all client users.
  • Resolve enquiries & problems concerning the cloud\on premise\custom applications
  • Responsible for managing the tickets within Service Now.
  • Responsible for coordinating content update processes
  • Proactively reach out to key 2nd/3rd level contacts to resolve issues
  • Learn a set of applications to be able to provide user guidance & training
  • Support documentation of FAQ or known issues via KB articles and user guides
  • Support project teams with system quality assurance.
  • Flexibility to work in rotational shift

Qualifications we seek in you
Minimum qualifications
  • BE/B Tech/MCA or equivalent
  • Excellent written and verbal communication skills

Preferred qualifications
  • Prior experience of IT Ops support
  • Fluent written and spoken English, language skills a must
  • Pronunciations needs to fit global audience
  • Friendly and patient communication skills a must
  • Experience in IT infrastructure
  • Experience with web based application technologies (HTML, CSS)
  • Strong problem solving skills - able to independently resolve issues that are raised by users
  • Ability to identify complicated requests and escalate accordingly
  • Strong ability to actively reach out to key contacts in order to resolve issue
  • Responsibility, flexibility, and reliability
  • Experience with Service Now platform
  • Flexibility to work in rotational shift

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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