Consultant - Cloud Ops

Consultant - Cloud Ops

Orange
9-10 years
Not Specified

Job Description



about the role

Transition to Operations :
Owns or involved in decision for handover to Operations, and manage priorities. For Vmware he will be acting as Single Point of Contact from Operations and ensure RACI Matrices , Checklists , Risks and Issues are properly authenticated by required stakeholders . CONSULTANT - SYSTEMS is representative of Ops Team in Reverse Shadow Process and then ensures Ops is taking over required responsibilities with proper Sign-offs.
Incident and Crisis Management :
Key contact for the SDM for escalations and crisis management or when SLA are not met, the Consultant is responsible for coordinating the Service Restoration for Unix Technology . He should contribute to service restoration actions. He is responsible for handling Escalated Incidents in Linux Technology and front end for resolving in shortest possible timings . He is responsible to ensure that all Operations Benchmarks are met by Operations Team in Linux Technology issues .
He is for his Unix Technology area is responsible to analyze , and achieve Targets ( reduction in Incidents , Repeated Failures ) related with Escalated Incidents .
Problem Management :
Initiates and manages the action plans for Linux Technology , including follow-up of implementation. TOO is responsible to drive P1 Incident Reduction Linux Technology and ensure RCA's/PIR's are submitted as Contracted with Customers.
Customer Technical Documents
Update ICOG's and SOP portal with the latest documents related with Escalated Incidents . TOO is responsible in Linux Technology with respect to Properly updating Knowledge Base Articles and Procedure Documents

about you

Experience: Minimum of 9-10 years related work experience in customer facing organizations & overall 8 Years within the IT industry.
Primary Skills: He Should have good Knowledge on Solaris 10 / SVM / ZFS, Linux 6 / 7
Secondary Skills: VCS (Veritas Cluster Manager) , Good knowledge of Vmware.
Additonal Skills: Knowledge of Public Cloud (Aws / Azure ) will be added Advantage.
Education, qualifications, and certifications : Graduate/B.E
RedHat Certified Engineer 7, Certified System Administrator, VCP 6 , ITIL

additional information

Ability to work in operational model
Ability to work on critical incidnets
Ability to handle major incidemnts and troublesooting o the same

department

Orange Cloud for Business

Job Details

Employment Types:

Industry:

Function:

IT

About Orange

Orange S.A. (French pronunciation rebranded as Orange, formerly France Télécom S.A., stylized as france telecom, is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the 11th largest mobile network operator in the world and the 4th largest in Europe after Vodafone, Telefónica, Deutsche Telekom. In 2015, the group had revenue of €40 billion.The company's head office is located in the 15th arrondissement of Paris.

Job Source : orange.jobs

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