Configuration Consultant, GSC's

Configuration Consultant, GSC's

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Job Description

Job Description
Business: HSBC DBS
Open positions: 1
Role Title: Configuration Consultant
Global Career Band: 6
Location : Hyderabad
Recruiter Name : Gabell, Darrel Benjamin
Why join us
Configuration Consultant is responsible for analysis, design, development, and testing of processes, working in demand-led ‘Pods. The role holder works with the DOC Lead to ensure the COE's Policies and Standards, and local jurisdiction standards and best practices are followed. The Configuration Leads manage Configuration Analysts in their career development, providing coaching and mentoring.
The Opportunity:
Key activities and decision making areas
  • Leads the analysis, design and build of processes from a technical perspective
  • Performs development activity, and oversees development activity, as performed by Configuration Analysts within Pods, in accordance with methodologies and standards as set by the COE
  • Lead individual Pods (either alone or as one of several Configuration Leads depending on scale) to oversee Configuration Leads in individual automation projects - working within project planning constraints, communicating or escalating any identified project risks and issues to the DOC Lead or Automation Services
  • Seeks guidance from the Technical Assistant's and escalates complex solutions and designs where necessary
  • Ensures COE methodologies are consistently applied, in line with global standards
  • Works closely with Automation Services to complete to-be process design (solution design documents)
  • Provides status reports to DOC lead on the progress of development, per project
  • Estimates the level of effort required to configure processes, working closely with the DOC Lead and Automation Services to ensure effort estimates are reviewed, validates and communicated to the Automation Services and Transformation and Change teams
  • Carries out change impact assessment for both process change and system driven change, and carries out associated change control practices
  • Leads preparation of releases from Development, liaising with the Deployment Manager
  • Provides on the job coaching and mentoring to Configuration Analysts

Major Challenges
  • The individual will need to be able to multi-task and set their own priorities
  • They must be aware of deadlines and ensure timely delivery at all times
  • Ability to drive change in HSBC
  • Maintain an understanding of business processes

Role Context
  • Reports directly to the Digital Operation Centre lead
  • The Configuration Consultant functionally manages a team of RPA configurators who will manage the delivery of RPA projects.

What you'll do:
Management of Risk
  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation
  • This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators
  • The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required

Observation of Internal Controls
  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
  • Adheres to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators
  • Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy
What you will need to succeed in the role:
  • Understanding of RPA technologies, the operational processes and when RPA should be used (desirable)
  • Knowledge of the enterprise's business operations
  • Previous experience within RPA (+36 months desirable) (24 months as a minimum)
  • Proven track record in a similar role would be advantageous

What additional skills will be good to have
  • The role requires an articulate individual comfortable dealing with management
  • Strong written and verbal communication skills required
  • Excellent interpersonal skills required
  • Must be well organised and able to multi-task effectively and efficiently
  • Experience in negotiation and conflict management
  • Ability to problem solve, clearly articulate requirements, and implement and drive change
  • Energy, enthusiasm, and drive

Blue prism accredited at a minimum (Professionally accredited is desired)
Link to Candidate User Guide:
You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.'
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***

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