Collection Process

Collection Process

DNA HR Services
Gurgaon / Gurugram Noida
0 - 2 Years
110000 - 220000 INR

Job Description

Collect payments on past due bills.
Create a list of people who have not made payments.
Organize list according to severity of delinquency.
Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
Call customers using telephone.
Utilize computer systems to handle skip tracing.
Inform clients of overdue accounts and amount currently owed.
Attempt to collect payment.
Review terms of sale or loan documents.
Ensure all customer information is correct, including phone numbers and addresses.
Listen to customer's story and determine if debt can be collected.
Set up repayment plans and new terms of sale.
Offer advice or refer customers to debt counselors.
Record new commitment to repay debt

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Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO, KPO/Analytics

Skills/Roles I hire for: Hire for international BPO/KPO, voice and non-voice processes

level Hiring For: Junior Level, Mid Level

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