Cluster Manager - (Pune)

Cluster Manager - (Pune)

Company Name Confidential
5-7 years
Not Specified

Job Description

Roles & Responsibilities

Specific Responsibilities
  • Understanding of the Educational Dynamics and Direct Channel network of Industrial Areas of the market.
  • Have a complete knowledge of Education institutional loan market in terms of business numbers, business practices and new initiatives.
  • Monitoring the team's performance and Supporting them to source quality file at optimum level of productivity.
  • Thorough understanding of documents at different stages of loan approval process
  • To handle team of RM’s and working closely with credit, collections and driving business with spoke location under the cluster.
  • Directing and carrying out sales related activities and initiatives rolled out time to time
  • Act as a SPOC for all the branch related activities for SIL business
  • Work closely with the collection team to ensure healthy portfolio quality.
  • Efficiently managing the existing portfolio ensuring excellent customer service and timely loan repayment
  • Monitor and improve conversion ratio of appointment – login, Login – Sanction, Sanction – Disbursement.
  • Responsible for setting up the branch processes and adherence as per organization norms and policies.
  • Ensure DSR review happens on a daily basis.
  • Maintain and Improve TAT of sanction and disbursement.

  • Target achievement on disbursements.
  • Target achievement on monthly collection efficiencies across buckets
  • Training on products and policy across team members.
  • DSR review on a daily basis
  • Expand active relationships and penetration in them.
  • Maintain Team Morale and reduce attrition. 

  • At least 5-8 year of relevant experience (Sales) in any kind of service or sale of product to Education Institutions/industries.
  • Knowledge of Lending Business especially Education Institution Loan could be additional advantage.

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