Cloud Support Engineer for Pune location

Cloud Support Engineer for Pune location

C-dot systems Private limited
2 - 5 Years
Not Specified

Job Description


◦ Understand, troubleshoot and resolve all customer use cases and requirements
◦ Monitor customer deployments and proactively detect and report problems
◦ Reproduce customer environments in a local lab while detecting and submitting bugs
◦ Address customer support questions and respond with solutions in a timely manner while meeting SLA’s
◦ Represent the voice of our customers internally to the client company product & development team and help influence product roadmap
◦ Work closely with engineering teams to discuss customer issues, feature enhancements, bug fixes and involve engineering to participate in webex troubleshooting sessions as needed
◦ Build tools and services that enable measurement of our customer support process and improve Customer Success
◦ Contribute to documentation (KB's, SOPs, runbooks) around troubleshooting and feature details
◦ Communicate best practices, reference architectures and other training material to customers

Requirement Summary:
Minimum Requirements
◦ Excellent verbal and written communication skills
◦ Experience with customer escalations by responding via portal, webex or phone to resolve customer cases/escalations as needed
◦ Administration experience in Linux and knowledge of storage, networking subsystems
◦ Good understanding of virtualization and container technologies in one of the following: VMware, KVM, libvirt, Xen, Docker
◦ Basic networking knowledge - DNS, DHCP, ICMP, IP Addressing
◦ Programming proficiency in any one language: python, javascript, C/C++, java, ruby, golang, C#
Added Advantage

◦ Understanding and having basic knowledge of Kubernetes
◦ Understanding control flow of OpenStack & how to troubleshoot OpenStack components
◦ Good knowledge of what calls are made when user triggers actions in OpenStack: taking a snapshot, creating a tenant, building a VM
◦ Experience in OpenStack components communication channels using basic python or bash scripts
◦ Knowledge of OpenStack satellite technologies (mysql, ovs, rabbitmq, network namespaces, hypervisors, mongodb, etc)
◦ Subject matter expert (SME) on one or more Infrastructure vertical: virtualization-KVM, virtualization-ESX, networking-neutron, storage-cinder, storage-ceph, etc.
◦ Working knowledge of distributed storage solutions (iSCSl, ceph, swift)
◦ Overall working experience with databases and message brokers (mysql, rabbitmq)
◦ Experience working on configuration management tools (puppet, chef, salt, ansible, cobbler)


About Recruiter



Functions : IT

Industries : IT/Computers - Hardware, IT/Computers - Software, Recruitment/Staffing/RPO

Skills/Roles I hire for: All skillset in software IT, Java, Dot Net, C#, Embedded, Technical Architect, Software Engineer, et

level Hiring For: Junior Level, Mid Level, High Level

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