Cloud Support Engineer

Cloud Support Engineer

2-5 years
Not Specified

Job Description

Job Description :
Job summary
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

Our Big Data Support team specializes in helping customers with streaming, storing and processing vast amounts of data in the Cloud. Our engineers focus on helping customers use and integrate services in what is arguably our industry's most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), ElasticSearch, Kinesis, Athena, ML/AI & more. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly. Our follow the sun support and shift model mean you will not be on-call.

Every day will bring new and exciting challenges on the job while you:
  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs
  • Interact with leading technologists around the world
  • Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Drive customer interactions. Phone, Chat, Emails, Screen shares and conference calls

  • Drive projects that improve support-related processes and our customers technical support experience
  • Write tutorials, how-to videos, and other technical articles for the customer community
  • Work on critical, highly complex customer problems that may span multiple AWS services

Basic Qualifications :
  • Bachelor's degree OR equivalent experience in a technical position
  • 2+ years of experience in big data/hadoop.
  • Excellent knowledge of Hadoop architecture and administration and support
  • Well versed in maintaining infrastructure of large complex systems/clusters.
  • Strong Linux/Unix system administrator skills
  • Strong Hadoop troubleshooting skills
  • Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP
  • Experienced with Linux system monitoring and analysis
  • Should have good understanding of Networking concepts and protocols(DNS, TCP/IP, DHCP, HTTPS, etc.)
  • Strong analysis and troubleshooting skills and experience
  • Excellent oral and written communication skills
  • Customer service experience / strong customer focus
  • Good understanding of distributed computing environments
  • Strong multi-tasking skills
  • Self-starter who is excited about learning new technology
  • Databases (MySQL, Oracle, NoSQL)
  • Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend.

Preferred Qualifications :
  • Proficient in Hadoop Map-Reduce and its Eco System [ Zookeeper, HBASE, HDFS, Pig, Hive, spark, etc].
  • Expert understanding of ETL principles and how to apply them within Hadoop
  • Python, and shell scripting experience with Java a plus.
  • Exposure to Virtualization (VMware, Xen, Hypervisor)
  • Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
  • Exposure to security concepts / best practices
  • Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
  • Experience managing full application stacks from the OS up through custom applications

Job Details

About Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

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