Cloud Operation Engg / NOC Engg for Bangalore location

Cloud Operation Engg / NOC Engg for Bangalore location

Company Name Confidential
Bengaluru / Bangalore
8 - 13 Years
Not Specified

Job Description

Responsibilities:
• As the first line of defense, this position monitors systems and validate alerts using our array of monitoring tools.
• Following ISO policies to keep the system running within ISO scope.
• Perform first-tier troubleshooting using tools and utilities to resolve system/network performance and related system/network issues
• Proactively work to refine documentation of systems/network, troubleshooting guides, policies, and procedures.
• Ensure quick and effective response to an outage per NOC policies, processes and procedures and RCA.
• Work with the remote team to ensure maximum uptime of the system.
• Work hours: 8 hours rotating shifts.
• Will need to carry a pager as backup on-call.
• Will need to have reliable internet connection from home.
Job Requirements:
• Experience working 8+ years as a NOC team member supporting 24x7 mission critical applications.
• Strong troubleshooting skills.
• Must have good understanding and couple of years of experience with AWS.
• Willingness to learn in a fast-paced environment.
• Familiarity with various monitoring tools such as Nagios, Prometheus, SumoLogic, etc.
• AWS certification and ISMS experience is a plus.
• Must have scripting experience with tools like Ansible, shell script, powershell, etc
• Mush have working experience with windows and linux instances.
• Experience working in a regulated or ISO certified environment is a plus.
• Proven ability to work independently.
• Ability to work non-standard business hours.
• Excellent communication skills both oral and written.
• 100% desk time no travel.

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