Cloud consulting Partner

Cloud consulting Partner

Wipro Limited
Other India
0 - 50 Years
Not Specified

Job Description

This career opportunity is with Wipro - IMEs Mission Quality Team. This is the Wipro Infotech Group Team supporting the overall business of Wipro Infotech and is tasked with ensuring that we offer Robust and Effective Quality Assurance Support to our Delivery Teams by leveraging our Strong and Proven Process Centricity. We are recruiting highly motivated and accomplished individuals. Candidates should be able to clearly demonstrate an interest in pursuing a career in Quality Assurance and Leading Programs in the area of Quality Improvements across Key Customer Accounts within the Organization.
Roles and Responsibilities:
The Quality Manager will be involved through the entire duration of a program.
Key Responsibilities:

  • Facilitate ACSAT, PCSAT, Pulse Surveys , action planning and action closure
  • Set up and Improve Ticket level customer satisfaction (TCSAT) and Deploy Ticket Audit processes
  • Facilitate Customer escalation closure
  • Identify Early warning Alerts proactively and track it to closure
  • Ensure all services are provided as per Contractual agreement with the customer
  • Ensure ITIL Operational process compliance for the program to deliver the services
  • Ensure SLA compliance and compliance to Org Processes and training requirements
  • Facilitate Service delivery reviews
  • Facilitate Internal & External audits
  • Own and manage Continuous Improvement (SIPs, Six Sigma, Lean, Xserve etc)
Role Demands
  • Excellence in Process Auditing Skills
Excellence in Process Auditing, and ability to have focused energy in tracing the process steps and identify process compliance/non-compliance. Follow Audit trails and identify improvement areas in the current process.
  • Excellence

Job Details

Function:

Wipro Limited

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