Client Partner for a Fast-Growing IT Services Company in Bavdhan, Pune

Client Partner for a Fast-Growing IT Services Company in Bavdhan, Pune

Seventh Contact Hiring Solutions
Pune
8 - 13 Years
Not Specified

Job Description

Skills:

• 8 to 13 years of  total exp with 3+ years in managing multiple customer engagements
•Proven ability & track record in establishing confidence and trust with customers, leading to high c-sat & positive long-term engagements
• Good knowledge of Technology (preferably Cloud, Enterprise Mobility)
• Strong logical, analytical and problem-solving skills
• Individuals in this role will need to have good customer focus and communication skills in order to maintain positive relations with their customers 

Roles:
• Be the Voice of the customer
• Identifying the key factors for customer success to drive Account growth & positive customer engagements for longer-term
• Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.
• Working with Program teams to ensure the promises being made in all customer engagements are on track & exceeding expectations
• Handle any customer escalations from initiation through resolution
• Implementing best practices for customer account growth, positive customer engagement & long-term relationships
• Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan

Seventh Contact Hiring Solutions (SCHS) is a professionally managed recruitment services providers based in Pune. We provide our services to companies in the IT and Engineering sectors in Pune, Other cities in India, Middle East, UK, South Africa.

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Functions : IT

Industries : IT/Computers - Hardware, IT/Computers - Software

Skills/Roles I hire for: IT

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