Client Manager-IATF

Client Manager-IATF

Not Specified
Not Specified

Job Description

Great that you're thinking about a career with BSI!
Purpose of the position
To manage a portfolio of clients to ensure delivery of assessment and related services such as training to meet or exceed client expectations whilst ensuring BSI protocol are maintained.
Assessments will usually follow one of the following formats:

  • Pre-assessments to evaluate readiness for formal assessment

  • Initial assessments/ re-certifications at which a recommendation is made on the Client's suitability for registration & thereafter

Continuing assessments and strategic reviews to ensure that operating practices continue to meet requirements
Key Duties, Responsibilities & Accountabilities

  • Undertake the assessment of clients or provide training in accordance with BSI requirements.

  • Make presentations and prepare assessment reports outlining the findings of the assessment to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.

  • Conduct training, evaluate participant performance and prepare reports.

  • Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.

  • For the portfolio of clients allocated, establish and develop an effective partnership, for business development and increased client satisfaction.

  • Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.

  • Deliver the days as booked by the operations support team and maximise revenue-earning activity.

  • Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.

  • Support and coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients business/technology and assist in the induction and coaching of new colleagues.

  • Maintain and develop own skills and knowledge both technologically and in the field of management and standards.

  • Actively pursue cross selling opportunities to clients and provide feedback to team manager.

  • Ensure that payments are realised within due dates and any outstanding payments reported to team manager for appropriate disposal.

Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and Make Excellence a Habit.
Key Performance Indicators

  • Delivery of man-days as booked by Operations Support Manager/ Regional planners.

  • Client Feedback of the assessments done.

  • Any new business lead generated due to personal reputation in the industry or new assessments received with the client served.

  • Interpersonal relations and team work exhibited on the job.

  • Collections made against audits done.

  • Timely submission of reports.

  • Spot collations of payments / dues.


  • The Position services to approximately 120 clients however this may increase depending upon the increase in business.

  • Interaction with Team Manager - operations, Regional Manager, Operations support Manager, Operations Director, Sales Executives


  • Please Note:Client Managers come from a wide range of industries and jobs. The Client manager's previous experience and qualifications will largely determine the type of clients they can deliver the service. Therefore, BSI's resource requirements vary depending on the nature of our clients and their geographical location

  • Typically educated to Engineering Degree level / other specialist qualification in a subject or equivalent industrial experience.

  • Demonstrates a thorough understanding of how a business operates to ensure appropriate interpretation of management system standards.

  • Demonstrated high level interpersonal skills with the proven ability to communicate effectively at all levels within a client/s organisation and BSI.

  • Proven negotiation skills to be able to negotiate technical issues when dealing with the client organisation's management in relation to assessment findings.

  • Excellent presentation skills, able to present assessment findings professionally and effectively to senior managers.

  • Energy and commitment to undertake the assessor role, working within different premises every day, in front of the client and constantly on the move.

  • Able to keep up with changes to business, industry, management thinking and developing assessment styles.

  • Familiar with basic MS Office packages including MS Word, Internet Explorer, Outlook and Point Global.

  • Strong written communication skills, able to formulate clear, concise and professional reports, explaining technical issues, within required timeframes.

  • Self organisation skills / self motivated - the assessor/trainer needs to be able to manage their own workload to maximise self-effectiveness.

Additional Details
All the employees have the following responsibilities towards Environment, Health and Safety in addition to their roles and responsibilities defined for the purpose of job

  • Understand, commit and follow the BSI Group Health, Safety, Environment & Quality (HSEQ) Policy

  • Learn and follow safe working environment

  • Undertake Suitable Training as communicated from time to time

  • Report hazards, near miss and safety incidence

  • Report environmental issues and incidence

  • Follow Safety Rules including using Personnel Protective Equipment (PPEs)

  • Participation in Hazard Identification

  • Participate in the process of risk mitigation

  • Participation in Accident Investigation

  • Exercise the right to withdraw oneself from work if one feels it is unsafe working environment. Inform the respective line manager

  • Contribute in achieving Environment, Health and Safety objectives

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

About BSI

BSI continues to support our people and clients to make a difference during this challenging time. Our focus on Innovation in the way we support the COVID 19 effort, continue to deliver to clients and adapt through agile working methodologies are helping us navigate these unique times. We are still recruiting especially in areas that are Client facing and Business Development , and you can find vacancies advertised on Workday - Career - Find Jobs. We are conducting Virtual Interviews and Inductions, it's amazing how positively people are embracing new ways of working and staying connected. Stay safe. Our ambition is to be recognized and valued globally as a best-in-class company a client-driven, efficiently-run, growing business. BSI has come a long way since being founded in 1901. Today, we're a global business services organization, respected world over for the development of standards assessment of management systems testing and certification of products and services providing software solutions and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.

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