Key Skills Required:
Ability to analyze, configure and troubleshoot large Cisco voice networks
Drive for continuous learning, results orientation and teamwork
Acts as a focal point for account network problem resolution.
Is a technical expert in more than one area
Effectively utilizes lab setups to debug broad and complex problems
Submits complete and correct DDTS reports in area of expertise with collaboration and supervision
Solid foundation in IP network communications protocols
Significant exposure/familiarity with the following platforms:
Cisco Unified Communications Manager (6.x, 7.x, & 8.x) Ensure adherence to the published compliance frame work. Monitor by conducting periodic audits to ensure all compliance aspects are adhered to; Analyze and publish reports on the findings; discuss with the concerned stake holders and follow up on the close.
To keep self-abreast of the changing paradigm through reading, research, feedback and competitor analysis to ensure that the process design has the next/best practices. Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
Good understanding of Unity Connection Voice mail services.
Good understanding of VoIP, MGCP, H.323 and SIP services. Technical Certification: CCVP
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