Chitradurga Leading MNC are Hiring For Finacle L1 Support. Apply Now!!

Chitradurga Leading MNC are Hiring For Finacle L1 Support. Apply Now!!

2COMS Consulting Private Limited
1 - 2 Years
100000 - 200000 INR

Job Description

Greetings from 2coms.
We are currently hiring for A Leading MNC in Chitradurga
For Further Details check the information below:
Finacle Application Support L1.
Troubleshooting in Finacle(ver-7.0.18).
Having good exposure on MS office like MS Excel and Power point
Can manage reports and MIS related work
Log all calls received via any communication medium (Mail, Phone, Web) and issue the incident ticket to the user.
Providing Voice/Non voice base support related to Finacle With In SLA.
Carrying out Branch Level SOLVAL, CSOLOP operations for all the territories.
Handling Inventory Module Like Chq, DD/PO, TDR Receipt.
Providing Finacle software support & Resolving queries raised by users of Can bank RRB users in different key areas like Banking Modules, RTGS/NEFT/ & Locker.
Update the status of the call in EMS tool (CA Service Desk) with proper remarks (Cause of the incident and solution provided with functional & technical explanation)
Provide the resolution and get the call closed for all the calls that are assigned from L1 level which includes vendor interaction.
Closing assigned IT calls in Helpdesk environment abiding by the SLA, which also includes Call escalation policy.
Co-ordinate between bank officials and the various departments in carrying out the Smooth operations of the branches located in various territories resolving various issues, Related to the all banking modules.
Local Language is mandatory.
Minimum 1years experience needed in Finacle L1 Support.
Good Communication Skill is needed.
Graduate is a must. From a Regular Institute.
Aggregate of 10th, 12th & graduation Must be 50% or above.
Must be flexible to work in rotational shift.
Must be Flexible to work on Saturdays
Knowledge on reporting and MIS

  • Salary : 15000 NTH + Pf & ESI
  • 6 Days working
  • Cabs will be provided
  • LOCATION : Chitradurga/Karnataka

Interested Candidates Mail your resume to [HIDDEN TEXT]
For more information call at 6363119456

2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day.

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