Chat Support Executive

Chat Support Executive

Conneqt Business Solutions Limited
Chennai
1-5 years
250000 - 300000 INR

Job Description

Responsibilities:
 Handling queries/complaints of customers and Coaches through inbound chat.
 Ensure First Contact Resolution (FCR) while handling a customer’s issue
 Ensure to provide highest rate customer satisfaction on each chat handled.
 Achieve CSAT of 9.3 on a scale of 0-10.
 Maintain Chat AHT of 315 sec

Contact Abhinav -09960276337
[Confidential Information]

Conneqt Business Solutions Limited ( Formerly Known as TATA Business Support Services)

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