Certification Systems Officer
Job Description
Great that you're thinking about a career with BSI!
Purpose of Position
To assist the System Certification and coordinating certificate issuance in line with BSI policies and procedures.
To control the work in review and recommendation process following receipt of full visit documentation and corrective actions.
To work with Operations and provide support to the customer and BSI staff.
Key Duties and Responsibilities & Accountabilities
Managing documentation received from assessors and coordinating for timely report reviews and Coordinating with other report reviewers and CSO admin for timely report reviews.
Tracking of data on above.
Update the data bases including SAP, PG, IATF, SAI etc. or all clients with respect to the Certification details and required aspects.
Develop and maintain good relationships with both internal and BSI India office staff in order to ensure a proactive partnership approach.
Provide a rapid responsive service to both internal and external clients ensuring customer satisfaction as a high order of priority.
Printing/post (after initiation of e-Certificates) the Certificates and ensure their review and approval process and check on payment status (with Finance function) prior to actual delivery to clients.
Maintenance of trends related to the function, viz. certificate delivery time, report review issues, etc.
Tracking the e-Timesheets for the Assessors.
Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and Make Excellence a Habit.
Key Performance Measures
Timely Report Review after the report submission . Two to Four working Days (Time includes any follow-up with concerned assessors in case of clarifications, if any.)
Timely update of records including client details, certificate cycle, certificate and other related.
Timely compilation of data for regular periodic reporting viz. for Certification Lead time, issues identified during report reviews, etc.
Identifying the gaps in meeting the requirements of applicable BSI procedures
Dimensions
No direct subordinates but will give advice and guidance as required to support Management Systems staff
Interface with Human Resource for Assessor records and initial qualifications within BSI
Interface with Operations - Assessors / CSO admin. esp. for report / qualification reviews.
Knowledge / Skills / Abilities
An academic qualification such as graduation/diploma/post-graduation.
Prior experience in a similar position.
Full understanding and familiarity with BSI's Reporting Requirements.
Organised, efficient and methodical in approach, with high attention to detail.
Familiarity with basic MS Office packages including MS Word / Excel/ PowerPoint, Internet Explorer, Outlook & esp. SAP / Point Global
Additional Details
All the employees have the following responsibilities towards Environment, Health and Safety in addition to their roles and responsibilities defined for the purpose of job
Understand, commit and follow the BSI Group Health, Safety, Environment & Quality (HSEQ) Policy
Learn and follow safe working environment
Undertake Suitable Training as communicated from time to time
Report hazards, near miss and safety incidence
Report environmental issues and incidence
Follow Safety Rules including using Personnel Protective Equipment (PPEs)
Participation in Hazard Identification
Participate in the process of risk mitigation
Participation in Accident Investigation
Exercise the right to withdraw oneself from work if one feels it is unsafe working environment. Inform the respective line manager
Contribute in achieving Environment, Health and Safety objectives
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
Job Details
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About BSI
BSI continues to support our people and clients to make a difference during this challenging time. Our focus on Innovation in the way we support the COVID 19 effort, continue to deliver to clients and adapt through agile working methodologies are helping us navigate these unique times. We are still recruiting especially in areas that are Client facing and Business Development , and you can find vacancies advertised on Workday - Career - Find Jobs. We are conducting Virtual Interviews and Inductions, it's amazing how positively people are embracing new ways of working and staying connected. Stay safe. Our ambition is to be recognized and valued globally as a best-in-class company a client-driven, efficiently-run, growing business. BSI has come a long way since being founded in 1901. Today, we're a global business services organization, respected world over for the development of standards assessment of management systems testing and certification of products and services providing software solutions and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.
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