CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound

CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound

Kotak Mahindra Bank Limited
1-2 years
Not Specified

Job Description


Job Role:
. To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
. To identify and convert the opportunities for cross selling (banking product) on customer's call.
. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
. Ensure customer 'delight' and consistent service experience, including timely resolution of customer queries/issues.
. Complete the logs specified by the process (End-of-day target).
. Adherence to Information Security norms & quality process norms.
. To be aware of and comply with any updates about the process.
. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Job Requirements:
. Graduate.
. Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage.
.Fresher's can also apply . Excellent communication skills - Verbal & Written . Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays . Flexible to get scattered 8 Week Offs in a month with 9hours shift.
.Good listening skills and strong communication abilities.
. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
.Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

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