CCNA- Voice

CCNA- Voice

DXC Technology India
Noida India
Not Specified
Not Specified

Job Description

Job Description :
Job Description:
Roles and Responsibilities:
  • Perform client consultation: plan, design, implement and support the voice infrastructure
  • Managing Clients IP Telephony network globally
  • Responsible for Day2day Operations
  • Ability to work in shifts to provide 24*7*365 support
  • Ensure quality, accuracy and timely resolution of the problems
  • Participating in client meetings and building Governance Model to improve the process
  • Responsible for providing RCA for problem management tickets
  • Configuring and troubleshooting of Voice Gateways, and call signalling protocols on Voice
  • Gateways H.323, SIP & MGCP including POTS and VOIP Dial Peers
  • Hands-on experience on RTMT tool, DNA, CDR CUBE & Voice Gateways
  • Troubleshooting of voice interfaces: FXS, FXO, and ISDN, T1/E1 PRI
  • Identifying the reason for the outage and coordinating with ITSP/Carrier/Client/Vendor for an immediate restoration
  • Managing and troubleshooting call routing issues such as Numbering Plans, Calling
  • Privileges, etc. Coordinating with Cisco TAC to resolve complex issues with respect to Unified Communication and Collaboration
  • Creating and Handling Daily and monthly Operations Reports
  • Moving, Adding, Configuring and Deleting Cisco IP phones, softphones & Jabber
  • Configurations, Managing, and Troubleshooting of special features like hunt groups,
  • Extension mobility, call pickup groups etc.
  • Conducting Training and Knowledge transfer for the junior Engineers
  • Handling Escalations

Desired Candidate Profile
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection (CUC)
  • Cisco Unity Express (CUE)
  • Cisco Unified Presence server (CUPS)
  • Cisco Jabber (IM&P)
  • Cisco Unified Contact Center Express (UCCX)
  • Cisco Unified Intelligence Center (CUIC)
  • Cisco Finesse
  • Voice gateways (SIP, MGCP and H323)
  • Cisco Unified Border Element (CUBE)
  • Cisco Emergency Responder
  • Cisco TelePresence Server
  • Cisco TelePresence Conductor
  • Cisco TelePresence Management Suite
  • Cisco Expressway
  • Cisco TelePresence Video Communication Server
  • Cisco Webex

Other Qualifications
  • Good analytical and problem solving skills
  • Skilled in time, priority and task management
  • Interpersonal skills to interact with customers and team members
  • Communication skills to interact with team members and support personnel
  • Leadership skills to assist less experienced personnel
  • Ability to work independently and as part of a team
  • Ability to manage competing priorities in a complex environment
  • Ability to convey a strong presence, professional image, and deal confidently with technical problems
  • Willingness to travel

Work Environment
  • Office environment
  • May require on-call work
  • May require weekend or shift work

Job Details




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