Job Shop
Bengaluru / Bangalore
0 - 5 Years
320000 - 450000 INR

Job Description


CALL HR SAFA 7022236742

Customer Service Advisors (CSA) are the first line contact with NOWTV customers. As a CSA on the NOWTV campaign you will be working directly for Firstsource in collaboration with NOWTV. You will assist customers with any problems or questions they may have, having engaging conversations that resolve their issues and ensure they love NOWTV. Each CSA will use these skills to engage with their colleagues to create a culture where everyone wants to come and work. 


Reporting relationships: The jobholder will report to a Team Leader.
Job Purpose:
Through connecting with customers understand their issues and take responsibility for resolving them at first contact where possible.
Deliver outstanding service through your understanding of them as an individual and how you can deliver a service that meets their current & future needs.
Ensure that the service you provide is Extra Easy` in both the language used and the solutions you provide.
Escalate issues to the relevant support group and follow through where necessary
On occasion you may have to deliver what is seen as bad news, however make sure that a customer understands the reasoning behind decisions that are made.
Through your passion for the service, ensure that customers know how to get the most out of the products that they have and how additional products could meet their needs.
Always look to support other team members to so that we create a mutually supportive environment.
Update relevant information accurately into the client`s systems and give constructive feedback to enhance systems and improve overall customer experience.
Lead by example, be approachable, and demonstrate a `can do` attitude, to develop a great working culture to help us achieve the best results.
Undertake outbound calls for follow-up where required.
Work to targets (e.g. first time resolve); manage own time and prioritise tasks to meet and exceed these targets.
Escalate issues to line manager where appropriate.
Experience/Skills & Personal Qualities:
At least 6 months Customer Service experience essential
A passion for delivering first class customer service
Excellent manner with the ability to have a natural `friend to friend` conversation with a customer or colleague.
Desire to develop connections with customers to deliver excellent service on each and every call.
A passion for being part of the NOWTV culture and help to build a fun and engaging working environment
Strong interpersonal skills to create positive working relationships.
Proactively seek opportunities to improve the overall experience for NOWTV Customers.
Basic PC literacy.
Business operational hours are 8am to 12am (midnight) seven days a week; you will be expected to have a degree of flexibility within these hours
Whilst this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. Firstsource Solutions BPO reserves the right to consider an employee`s performance record including any misconduct issues when appointing a candidate to a role. Firstsource Solutions is an Equal opportunities Employer. 

HR SAFA 7022236742

About Job Shop

Job Shop at a glance
Today’s business world is dynamic and due to the advent of new technology, chance for growth of the potential companies is immense. In such a scenario, Human Resource Management has come up as one of the biggest and significant aspects for any company. Managing the human power properly, hiring potential and fresh people and providing them quality training – are the most important things for a company. Job Shop is a Human Resource management and recruitment service provider, having vast expertise in the field.

Have a sneak peek on the following highlighted parts of our HR based services:
• Turnkey solutions, based on advertising
• Resume management services
• Employee Benefit survey
• Gap Analysis
• Compensation Survey
• Performance management
• Competency Mapping
• Construction of HR manuals or policies
• Incentive Scheme Design

Corporate Profile

Job Shop Human Resource is an Indian based recruitment agency that provides job placement services to companies of all sizes, ranging from SMEs to MNCs. Our services include recruitment, hiring and staffing solutions for clients across India. Job Shop is one of the high professional recruitment agencies in India. We strive to work with the finest employers of IT / ITES / BPO, Banking, Customer & Technical Service, E.Com etc. to realize our vision. We leave no stone unturned hiring the best employees on offer. We conduct interviews and narrow the choices down to the ideal employees so that your organization only has the best to choose from. It takes certain kind of character traits to make it to the corporate world. The desire to excel and a commitment for excellence are found in individuals that possess the drive to exceed their own limit in their effort to place their Organization at the top of the pack. Identifying the shiny needle amidst brittle job hopefuls takes time and resources most organizations cannot afford to spend in a time crunch. This is where Job Shop career comes in.

Why Job Shop

Our dedication to pick the best employees for your organization ensures best performers in the industry. Each viable candidate is put through a thorough screening process which takes their background, work ethic, etc into account. You will always have an opportunity to hire the best from the job desirers we choose.

Result-Oriented Candidates for your Employee Pool
Job Shop has always given top priority to the needs of its employee clients no matter which industry they hail from. We make sure you always have the best employees gracing your organization so that you never have to complain of low productivity or performance again. Each candidate is chosen with high qualifi cation and dedication when it comes to providing the best staffi ng solutions for your vacancies. Our loyalty to clients ensures best performers to add to your staff.

Our Services

Permanent Placement
Identifying ideal employees in times of crisis becomes more challenging if you’re forced to work against the clock. As a result oriented recruitment agency Job Shop places your employment needs at the forefront of dynamic vision - to ensure applicants we send exceed your required expectations.

Executive Search
Job Shop contributes to the journey by searching for potential employees who can support you in all aspects of work. Our executive recruiters pick the apt candidate for the job you need according to the requirements.

Contract Job
Contract workers support the organization by providing expertise when required. Our executive recruiters will not only find contract employees and make sure the exact requirements are met to fulfill the organization’s future projects.

Temporary Staffing
Our executive recruiter can provide you with the perfect temporary staff to meet the demand for best candidates who are not only highly qualified, but who make the company’s success their top priority. All of the candidates are picked according to strict regulatory criterion to ensure that they make your business success their top priority.

Job S

About Recruiter



Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO

Skills/Roles I hire for: Good Comunication

level Hiring For: Mid Level

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