Call Monitoring Representative

Call Monitoring Representative

Adaptable Systems Consulting Private Limited
Mumbai Mumbai City
400000 - 500000 INR

Job Description

Job Description 

Company: Corporate Payroll Services (
Incorporated in 1984 as Adaptable Systems Corporation, the company specialized in
accounting systems and related consulting services. In 1991, we added payroll services,
which soon became the focus of our business. Our dedication to providing superior customer
service at affordable prices readily distinguished us from established providers. In fact,
service was, and is the most important part of our business. That’s why we put it in our
name: Corporate Payroll Services. 

Sales Call Monitoring and Quality Assurance
Corporate Payroll Services employs Call Monitoring Representatives who are responsible for
assessing the quality of our sales department’s calls between employees and clients or
prospects. The representative will monitor inbound and outbound calls as well as online
sessions to assess the employee’s demeanor, customer service performance,
product/pricing knowledge, and conformity to policies and procedures.

Essential Functions:

Performs call monitoring and provides reports to management.
Performs meeting and presentation quality assessment and provides reports to
Tracks and reports daily, weekly, and monthly metrics for sales department.
Provides feedback to managers.
Good written skills
Good listening skills
Good English skills (spoken and written)
Must be proficient with Microsoft Word and Excel and Gmail
No. of Positions: Two

Corporate Payroll Services- Adaptable Systems Consulting Pvt. Ltd

Adaptable Systems Consulting Pvt. Ltd. is an offshoot of Corporate Payroll Services which provides Payroll, HR and Accounting software & related services.

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