Call Monitoring Quality Analyst - Dayshift

Call Monitoring Quality Analyst - Dayshift

Lemon Tree Staffing
Bengaluru / Bangalore
1 - 9 Years
250000 - 370000 INR

Job Description

Report performance of agents and statistics through daily and weekly reports submitted to the Manager.

Carry out trend analysis for top errors and advisor level analysis
1-9 years of experience in Contact Center
Ability to adapt to change and work in a fast-paced environment
Call Monitoring (remote or side-by-side)
Conducting performance evaluations and focus group with operational staff and documenting of feedback provided to reduce error rate
Provide feedback & coaching directly to Customer Care Supervisors, Shift Leaders and the Manager and work with them directly to improve agent communication

MNC Company

Similar Jobs

People Also Considered

Career Advice to Find Better