Business Process Re-Engineering Analyst (NBFC)

Business Process Re-Engineering Analyst (NBFC)

Company Name Confidential
3-5 years
Not Specified

Job Description

Roles & Responsibilities

Key Accountabilities
· Developing Project and Process scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
· Coordinate internal resources and 3rdparties/vendors for the flawless execution of projects
· Ensure that all projects and Process Notes are delivered on-time, within scope and within budget
· Ensure resource availability and allocation
· Develop a detailed project plan to track progress
· Develop detailed Process Note on all cross functional department in the Organization
· Create and maintain comprehensive project and Process documentation
· Measure project performance using appropriate systems, tools and techniques
· Report and escalate to management as needed
· Manage the relationship with the client and all stakeholders
· Perform risk management to minimize project risks
· Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Key Responsibilities
· Interact with all levels of management and be able to document existing processes, manage and analyze data, and recommend enhanced business processes
· Use knowledge and understanding of process improvement approaches to train and/or facilitate working sessions regarding business processes
· Provide expertise based on previous experience with training and technical assistance, business process analysis, change management, and other performance improvement
· Lead the analyses of IRC operations, business processes, and organizational structures using business process reengineering and improvement (BPR/BPI) methods and tools
· Work in a team environment and provide business process management expertise to staff engagements and project work streams
· Provide guidance and advice to senior leaders and officers on the most effective and efficient use of resources to ensure positive and measurable outcomes
· Maintain inventory of business processes and coordinate updates to the inventory working with various Operations department teams
· Identify opportunities to improve work processes, enhance quality of service and productivity, and communicate opportunities to Operations department leadership
· Develop and monitor scorecard and other tools to measure success of process improvement initiatives
· Stay abreast of leading practices for business process documentation and execution
· Champion process improvement methodologies (e.g., Lean)
· Support a culture focused on customer service, continuous improvement, and performance measurement
· Use feedback system to enhance business performance and organizational effectiveness
· Partner with functional teams to share continuous improvement best practices
· Coach the other teams on process improvement practices; understand how to drive behavior change and adoption for new/changed processes
· Communicate Lean and other process improvement methodologies to the organization
Technical Competencies
· Proficiency with Microsoft Word, Excel, PowerPoint, Visio and Project
· Technical background, with understanding or hands-on experience in processes in BFSI Sector
· Knowledge in LOS, LMS, CRM is preferable
Behavioral Competencies
· Strategic Orientation
· Customer Centricity
· Execution Focus
· Collaborative Approach
Personal Attributes
· Excellent client-facing and internal communication skills, written and verbal communication skills
· Solid organizational skills including attention to detail and multi-tasking skills

Graduate or PG; preferably in the fields of Science, Analytics, Engineering or Business management
Required Experience
· 5-10 years progressive experience in business improvement and performance measurement projects
· Demonstrated track record of reengineering business processes and driving adoption across an organization/department
· Clear understanding of business process streamlining methodologies
· Accredited in Lean, Six Sigma or other process improvement methodology
· Has managed functional processes and policies and/or projects
· Experience of implementing continuous improvement processes

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