Business Analyst, Brand Protection Business Operations

Business Analyst, Brand Protection Business Operations


Job Description

Job Description :
Job summary
Amazon's Brand Protection (BP) program, seeks to help brands protect their intellectual property on Amazon and as a result, deliver accurate and trustworthy experiences to customers. Our WW Brand Protection programs build trust with brands by accurately representing and completely protecting their brand. We strive to be the most trusted thought leader in the space and ensure that public perception mirrors the trustworthy experience we deliver.

BP Business Operations (BPBO) is seeking highly analytical and detail oriented candidate to join BPBO Analytics team in Hyderabad. As part of the BPBO team, you will work with product, technology and operations teams to drive complex data and trend analyses to root cause issues and propose ways to improve marketplace platform and tools, thereby contributing to improved Seller and Buyer experience on Amazon. You will also be responsible for bench marking and measuring the performance of various business operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.

An ideal candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with numbers, and organizing and communicating data and reports. You will also be passionate about helping the team make great decisions based on data, possess exceptional skills in project management and data reporting, and be interested in e-commerce industry. You will be detail-oriented and organized, capable of handling multiple projects at once, and capable of dealing with ambiguity and rapidly-changing priorities. As a business analyst you will also build reports and metrics, drive ad hoc analysis and communicate insights to key stakeholders. You will not only execute on the required skills but also be able to influence, educate, and drive results in a fast-paced, ambiguous environment.

Candidates must be successful both as individual contributors and in a team environment, and must be obsessed with serving the customer. Our environment is fast-paced and requires someone who is flexible, detail-oriented, and comfortable working in a deadline-driven work environment.

An ideal candidate should have a passion for using data to discover and solve real world problems. You will enjoy working with one of the richest data sets in the world, cutting edge technology, and the ability to see your insights drive the creation of real tools and features for our customers and thousands of merchants participating in our Marketplace on a regular basis.

You will also have the opportunity to contribute to the development of policies, processes and tools to address product quality challenges in collaboration with teams across Amazon. This is an opportunity that requires a critical thinker with strong organizational, problem-solving, and communication skills. At the core of the position is passion for protecting Amazon's reputation and the customer experience and trust.

Key job responsibilities
Roles and Responsibilities:
. Work closely with business teams and programs to identify, define and document business intelligence (BI) and analytical reporting need
. Act as a liaison between program managers, technical analysts and functional experts to analyze and design key performance indicators (KPIs) to measure process performance
. Consolidate information into cohesive and insightful analytical reports for use in decision-making. Design and generate high quality and impactful BI reports that drive value and process efficiency
. Mine DW / BI platforms to fetch raw data and analyze it to prepare insightful statistical reports
. Automate the report generation process though use of BI tools and programming techniques: such as SQL, SAS, DW concepts & advanced Excel
. Deploy visualization tools and techniques such as Tableau and QuickSight to build comprehensive dashboards
. Track and documents changes in functional and business specifications so as to accurately identify and measure KPIs
. Write detailed procedures for BI reporting processes and for use in training
. Identifies opportunities for improving business processes through detailed and thorough root cause analysis
. Train / build ML models where applicable by working with operations and tech teams

About the team
BPBO Vision:
Our vision is to be the center of excellence for Brand Protection services that delivers best-in-class solutions to our stakeholders to build the most trustworthy marketplace in the world. We achieve this by leveraging technological tools, automated algorithms and analytics that are focused on operational excellence.

BPBO Mission:
Our mission is to provide a suite of brand protection services and technological solutions that enables our business partners to build and sustain an infringement free marketplace.
Basic Qualifications :
. 3+ years relevant experience in financial/business analysis
. Experience defining requirements and using data and metrics to draw business insights
. Experience making business recommendations and influencing stakeholders
. Experience with SQL
. Experience in Excel
Need Bachelor's degree in Engineering, Mathematics, Statistics or related field

Functional -
. Organization skills: demonstrated ability to work independently to make complex investigations
. Communication skills: Ability to communicate complex technical problems in simple plain stories
. Ability to present information professionally & concisely with supporting data
. Work effectively & independently in a fast-paced environment with tight deadlines
. Ability to engage with cross-functional teams for implementation of project/program requirements
. Outstanding attention to detail Exceptional problem solving skills
. Experience in modeling complex business scenarios

Technical -
. Proficiency in SQL and Advanced Excel (Array and Statistical formulas)
. Knowledge of BI & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
. Understanding of visualization tools such as Tableau, Datazen, SSRS is a plus
. Understanding of Python and ML modelling
Preferred Qualifications :
. Strong knowledge of SQL, advanced excel, Python & R
. Experience in e-commerce industry
. Experience in business process improvement, Lean/Six Sigma a strong plus.
. MBA/MS/M Tech from elite university preferably Management / Operations Research/statistics

Job Details

Employment Types:


About Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

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