Branch Sales %26 Service Manager

Branch Sales %26 Service Manager

Standard Chartered
1-4 years
Not Specified

Job Description


About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategy

  • Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service, while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.


Business

  • Maximize sales performance to achieve given revenue targets (self and branch) through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)

  • Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts

  • Participate actively in branch sales planning to generate action plans for meeting targets


Processes

  • He/She is aware of bank&rsquos Mis-selling & Sales Policies and ensure adherence all the times.

  • Ensure high level of customer service in the Branch. Manage difficult customer situations

  • Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections

  • Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs

  • Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities

  • Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints

  • Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service.

  • Take responsibility for general reconciliation and control activities.

  • Find ways to improve operational efficiency and control costs to meet cost budgets

  • Be multi-skilled to handle all kinds of transactions and services in the bank

  • Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer

  • Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of

  • Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.

  • Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance

  • Responsible for health and safety for all. As part of the Health and Safety guidelines you should:

    • Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions

    • Co-operate with Management to support and promote Health and safety in the workplace

    • Ensure that your actions do not put others at risk Work in a healthy and safe manner

    • Encourage others to work in a healthy and safe manner

    • Report all accidents and incidents and bring to the attention of the management any hazard in the workplace




Key Stakeholders

  • Branch Banking Retain department


Our Ideal Candidate

  • Graduate/ Post Graduate

  • Anywhere between 1 - 4 years of overall experience

  • Banking knowledge

  • Understanding of front and back office processes and procedures

  • Good Interpersonal Skills

  • Strong Communication Skills

  • Team-playing ability

  • Customer and Service Orientation


Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
Job Source : scb.taleo.net

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