BPO Supervisor

BPO Supervisor

NTT Data
8-11 years
Not Specified

Job Description

In this Role you will be Responsible For:
. Analyze and Clear the enquiry from the team and address it appropriately. And for further enquiry sending email to Onshore/Customer and get the query clarified on time.
. Rich experience in handling teams in a Health Care domain.
. Stay up to date on new policies, processes, and procedures impacting the team
. Strong understanding of current processes and procedures.
. Coordinate day-to-day work with the team members on meeting customer goals
. Resolves more complex situations by applying established knowledge and skills generally acquired through job experience & supporting the team.
. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Requirements for this role include:
. Candidate should be 8 years of experience with good analytical skills.
. Candidate with good insurance knowledge
. Possess excellent communication skills with strong reading comprehension and writing skills.
. Ready to work in complete Night Shift.
. Candidate should be flexible & support team during crisis period
. Ready to relocate as per the business requirement.
. Should be confident, aggressive and result oriented
. Ability to communicate (oral/written) effectively to exchange information with our client.
. Any Graduate with English as a compulsory subject
Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

Job Details

About NTT Data

NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone. Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.

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