BPO Supervisor

BPO Supervisor

NTT Data
5-9 years
Not Specified

Job Description

Roles and Responsibilities
  • Provides front-line supervision to an operational team of 35 or more employees
  • Supervised team typically responsible for manging US healthcare Payer claims adjudication process
  • Assigns work to direct reports.
  • Recommends and takes actions hiring, firing, promotion, and disciplinary recommendations.
  • Supervises team ensuring the highest quality of service is provided to clients.
  • Monitors performance of the team and reports results and issues to higher-level leadership.
  • Assists team with escalated client or account issues.
  • Manages hiring, staffing and maintaining a diverse and effective workforce.
  • Interacts with clients and internal departments to resolve issues.
  • Works with the team to complete assignments using established guidelines, policies and procedures.
  • Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
  • Ensures appropriate record keeping, reports, and related administrative functions are accurate and up-to-date.
  • Responsible for career development / planning, performance and pay discussions of team members.
  • Upon request, compiles and analyses data to identify trends for root cause analysis.

  • Typically requires 5- 9 years relevant experience
  • Should be open to work in night shifts
  • Undergraduate degree or equivalent combination of education and work experience.
  • Solid communication skills.
  • Demonstrated client service skills and leadership capabilities.
  • Good knowledge, understanding and application of project management principles and methodologies.
  • Models excellent analytical / problem solving skills.
  • Good client service skills and leadership capabilities
  • Solid analytical / problem solving skills.

Job Details

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