Booking Fulfillment Associate (Customer Service)

Booking Fulfillment Associate (Customer Service)

Webbeds FZ LLC
Gurgaon / Gurugram
0 - 1 Years
200000 - 300000 INR

Job Description

General Scope of the job: 

 
To work directly with Hotels and/or Suppliers to obtain Hotel Confirmation Numbers for confirmed and/or unconfirmed bookings. This includes on-request bookings and sometimes cancelled bookings depending on the need.
The main objective of the role is to help ensure that bookings are confirmed on the Hotel end with the actual confirmation number to eliminate book-outs or relocations, issues on-spot and other complications for the booking. If unavoidable, this Team should be able to identify the issue immediately for the Operations Team to work on the matter prior to the arrival date which promotes smoother travels for our end customers and better Customer experience for our Travel Agents (Customers).
The main responsibility is to work directly with the Hotels/Suppliers and DOTW Operations Team. Communications with internal stakeholders and Customers is also needed at times.
Key Responsibilities:
• Clear pending (confirmed/unconfirmed) bookings which do not have confirmation number/s
• Clear on request bookings and ensure confirmation is given by the Hotel directly
• Identify booking, system issue, supplier issue and report to Supervisor/Operations Team
• Assist in special request confirmation as deemed necessary
• ADHOC tasks related, but not limited, to booking fulfillment roles and responsibility
Key Competencies:
• Strong verbal, written and comprehension skills
• Service oriented
• Detail-oriented and customer focused
• Able to set priorities and multi-task
• Passionate and dedicated with high flexibility and acceptance to change
• High sense of teamwork and camaraderie as inter-department coordination is heavily practiced
Qualifications and Experience:
• Fluent in speaking and writing English
• Advance knowledge in the usage of internet and MS Office applications
• Customer service experience is a plus
• Completed 2 years in College; Tourism or Hospitality degree/graduate is a plus but not required
• Willing to work on shifting schedules’ including weekends and holidays

The Company - Webbeds

¬WebBeds is the world’s second largest accommodation supplier to the travel industry operating its B2B travel business through; Sunhotels, JacTravel, FIT Ruums, Lots of Hotels and Destinations of the World. WebBeds provides our global network of travel trade partners with the choice of 200,000 hotels in nearly 10,000 destinations. Customers can access this huge choice of inventory, ranging from city-centre international chain hotels to independent beach properties, via market-leading booking websites or an API deployed in hybrid Azure cloud environment and are currently engaged in a series of substantial ongoing development projects. Clients can also access transfer services in 950 destinations, and thousands of tour guide excursions and attraction tickets.
WebBeds also provides tailor-made travel arrangements for groups of all sizes covering leisure, special interest, education and MICE.
WebBeds is a subsidiary of Webjet Limited (ASX: WEB) - an ASX 200 listed company operating a leading digital travel business with over AUD$1.9 billion in total turnover enabling customers to compare, combine and book the best domestic and international travel flight deals, travel insurance and car hire worldwide, alongside the above.

About Recruiter

Functions : Travel/Airlines

Industries : Travel/Tourism

Skills/Roles I hire for: Management Skills, Communication, Interpersonal Skills,

level Hiring For: High Level

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