BMC Remedy Itsm ,1 to 6 Yrs,Manesar

BMC Remedy Itsm ,1 to 6 Yrs,Manesar

Macropace Technologies
Gurgaon / Gurugram
1 - 6 Years
Not Specified

Job Description

Have minimum 1 year of experience in providing support in ITSM.
Must have experience of the Remedy Servers health check.
Knowledge of ITSM processes.
Basic Remedy Administration activities.
Managing User profile, Permissions, Support Groups/Functional Roles.
CMDB Normalization/Reconciliation jobs health check.
Resolving the Incident Tickets.
Creating and managing basic reports.
First level troubleshooting skills in Remedy.
Basic knowledge on Unix and Windows Operating Systems
Escalating the issues to L2/L3 if not resolved and keep continuous communication with customer/user.
JD for L2 Profile
Have minimum 3-4 year of minimum experience in providing support in Remedy ITSM.
Should have Standard Service Requests Implementation experience.
ITIL Foundation Certification (v3)
Hands on experience of Data Management Tool to upload the foundation/configuration data to the system using DMT jobs. For e.g. Uploading Incident Categories, Support Groups, People Permissions, People Support Group Association etc.
Debugging the application issues.
Fixing the configuration issues.
Good knowledge of server grouping configuration.
Knowledge of Remedy architecture.
Performance tuning of the ARS and ITSM components, e.g. Midtier, CMDB, Escalation, Email Engine, Atrium Integrator.
Knowledge on Unix and Windows Operating Systems.
Communicating with OEM for the issues and involving L3 as per requirement.
Good Scripting experience ( SQL, PERL,BIRT, TCL, Expect, ksh, csh, Java Scripting
Ability to communicate in both a technical and Project management level.
ave brief Insights about Service Mapping and Event Management.Implemented SSO Integration, Flexera integration using SOAP and defining Email Inbound Actions.Carried out UAT and & handled Go-Live at multiple occasions.Implemented the Legal Management module.Expertise on Client and server side (business rules) scripting, customized UI actions and UI Policies.Led a team of 2 ServiceNow developers from on-site.Attended 2 ServiceNow Conferences.

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