BAU - Process Manager - Survey Operations

BAU - Process Manager - Survey Operations

Marsh McLennan
8-11 years
Not Specified

Job Description

Career Delivery Group
Survey Operations (Career) is is seeking candidates for the following position based in the Noida office
Process Manager
No. of Roles - 2
Last Date to Apply - 30 Nov
What can you expect
The purpose of this position is to assume responsibility for the management, coordination and completion of compensation and benefits survey projects. Manages all aspects of the projects, including setting deadlines, assigning tasks/responsibilities, monitoring and evaluating the progress of the project and reporting status updates to leadership. Also, to perform quantitative and qualitative analyses for multiple survey projects that serve to produce compensation, benefits and human resource practice survey data reports and analytical tools that are subsequently purchased by clients.
What is in it for you
  • Medical insurance, personal accident insurance, group term life insurance from the day you join us
  • Holidays (As Per Location)
  • Shared Transport (Provided the address falls in service zone)

We will count on you for:
  • Leading a group of first line managers on the projects.
  • Project Management
  • Own accountability by being able to help the teams troubleshoot issues in projects both on technical and business side.
  • Responsible for driving initiatives within the group and ensure the results from those with a confined focus on the timelines and quality.
  • Candidate must be able to define and drive the standard employee measurement factors like KRAs, Mentoring and Project SLAs.
  • Should possess excellent people manager skills and client relationship skills.
  • Individual Contributor experience to handle remote client and project management.
  • Must have a strong appreciation and experience in knowledge transfer efforts and transitions.
  • Knowledge on Quality tools like Six Sigma, Lean and Kaizen are good to have.
  • Should act as very strong escalation resolution source for the entire project team for any of the assigned projects. If there are any issues on the agreed deliverables, then articulation of the same issue with the right message on the impact analysis.
  • Multi-Tasking and very sharp mind that can work every day with the same rigor.
  • Effective /accurate reporting skills (Knowledge of MS Access, MS Excel, MS PowerPoint, word, MS Visio and MS Project)
  • Define, delegate and monitor the various employee engagement initiatives for the assigned shop viz R&Rs, SPOT Award System, One on ones and so on.

What you need to have:
  • Strong leadership, people management, project management and client management skills.
  • Demonstrated ability to manage and guide front line managers across multiple shifts.
  • Strong multitasking and analytical skills.
  • MPP (Microsoft project planner) will be an advantage
  • Effective and Accurate reporting skills.
  • Strong verbal and written communication skills.
  • Good knowledge/experience in project management.
  • Strong experience in KT and transitions in complex processes.
  • Knowledge of quality tools like six sigma, lean and kaizen would be preferred.
  • Good to have understanding of compensation and benefits surveys, Mercer comp framework and Mercer Unified position class framework.
  • Strong in peer reviewing, designing and implementing a control mechanism.

Bachelor's degree in information systems or related field preferred
  • Minimum 8 years experience overall
  • Minimum 12 months experience as Team Manager/Process Manager
  • Should have at least 'On-Track' or equivalent rating in last appraisal
  • Should not be under any Performance Continuity Plan, or had any official Disciplinary action within the last 3 months
  • Should not have applied for any other IJP within Mercer in the last 3 months

  • Please note that the relocation assistance shall not be provided for the said position
  • Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone
  • Mention your employee id and official email address in the resume

What makes you stand out
  • Excellent Communication Skills both written & verbal
  • Executive presence that conveys composure and confidence in all situations
  • Strong analytical, research and problem solving skills, attention to details

About Mercer
At Mercer, we are a global force of around 25000+ unique individuals working together to make a difference in the lives of more than 115 million people every day by advancing their health, wealth
and careers.
We're in the business of creating more secure and rewarding futures for our clients and their employees - For more than 80 years, we've turned our insights into actions Be it designing affordable health plans, or assuring income for retirement, or aligning workers with workforce needs, we've been united in our mission of enabling people around the globe to live, work, and retire well.
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