Execute transactions within the agreed timelines and accuracy, as specified in the Service Level Agreement.
To escalate exceptions to the Supervisor/Line Manager.
Comply with all applicable rules / regulations of the Company / Group policies and adherence to Group Code of Conduct.
Should cross-train oneself with other processes in the unit.
Processing as per departmental operating instructions manual / process note.
To ensure that errors are highlighted or reported on the same day of identification to the Supervisor/Line Manager
Take accountability and follow existing operational processes / controls and suggests, if changes required with a view to mitigate operational risk.
Recommend process / workflow changes for greater efficiency and control.
To identify and report all exceptions on non-compliance with standard controls
To identify and report all weaknesses inherent in the standard controls
Upholding the values of the Group and the Company at all times
Achieve high levels of productivity and error free processing
Flexible in work priorities to meet business requirements with a constructive attitude
Adherence to Service Level Agreements
Work towards achieving high customer satisfaction levels.
Simple body text this will replace with orginal content