Azure Support(Long term C2H), 3 to 6 Years, Bangalore

Azure Support(Long term C2H), 3 to 6 Years, Bangalore

Macropace Technologies
Bengaluru / Bangalore
3 - 7 Years
Not Specified

Job Description

o Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture
o Online Account/Login troubleshooting skills. Exploratory learning skills.
o Basic Technical understanding on Windows Servers/Virtualization
o Windows Azure portal handling experience
o The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.
o A Support Engineer is a Subject Matter Expert in Azure Platform services, technologies, offerings, and billing platform.
o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Azure architecture and offerings to provide customer resolution and proactive customer recommendations
o Customer Handling Skills: The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Azure architecture and offerings to provide customer resolution and proactive customer recommendations. Has excellent communication skills and is fluent in English
o Complete night shifts
o Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).

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