AVP, HR Advisory GSC's

AVP, HR Advisory GSC's

HSBC
9-12 years
Not Specified

Job Description


Job Description
Some Careers grow faster than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Vice President - HR Advisory
Role Overview:
The HR Advisory role supports the businesses in the achievement of their strategic goals through the effective management and performance of its staff by ensuring that managers have the confidence to lead their teams with confidence and integrity.
  • The role of HR continues to develop, as HSBC drives a globally aligned model across all its functions. Banking is fiercely competitive with heavy and increasing regulation. Organizational capability, performance and talent management are under close market scrutiny.
  • HR Customer Experience & Advisory is part of the HR operational function and is responsible for the employee service proposition on a global basis.
  • The Advisory Teams within HR are actively engaged in maintaining high standards of operational activity throughout the year, (BAU) as well as researching and implementing the changes necessary to support the ongoing transformation of HR.

Responsibilities:
  • Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges.
  • Relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues.
  • Help in interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programme) working with the HR Business Partner, HR Consultants and Specialist teams where required.
  • Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools.
  • Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have.
  • Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools
  • Provide the appropriate level of support for Senior Executives providing end to end co-ordination and quality assurance of queries and transaction resolution.
  • Provide advice and guidance through a range of channels, e.g. case management tools, click to chat and telephone, balancing face to face contact as necessary
  • Escalate flaws/gaps in policy and process to the appropriate relationship manager in the HR Advisory team and/or the customer contact support team and/or the appropriate GSO area or CoE. Work with the HR business in order to influence appropriate changes
Qualifications
  • Qualifications in Human Resources or relevant field
  • Relevant experience of 9+ years in Human Resources
  • Experience & strong understanding of HR process in shared service center
  • Understanding of the regional Employment Law, POSH, PF & Gratuity rules, shops & establishment act
  • Grievance redressal mechanism framework (design & development)
  • Work place investigations & regulatory reporting
  • Fair understanding on diverse workforce, matrix reporting environment, hybrid working, D&I, challenges / opportunities and governance
  • Good data analytics and interpretation
  • Proficient in MS- Excel & PPT
  • Excellent communication and interpersonal skills, with ability to maintain effective working relationships with teams, peers, senior management and business stakeholders

You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.'
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***

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About HSBC

Job Source : hsbc.taleo.net

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