Associate Technical Service Engineer (Japanese Language Specialist)

Associate Technical Service Engineer (Japanese Language Specialist)

Fujitsu Consulting India Private Limited
1 - 4 Years
Not Specified

Job Description

• Primary responsibility of this position is user support and customer service
• Being present and available to clients requiring assistance in executing the process
• Respond to questions from all emails and callers
• Become familiar with each client and their respective applications
• Learn fundamental operations of commonly used software, hardware, and other equipment
• Follow standard Service Desk operating procedures accurately
• Become familiar with helpdesk policies and services, with the various stake holders & Other duties as assigned by the Service Manager
• Fluent Japanese speaking ability (JLPT N3), need to communicate daily with Japanese customer
• Excellent oral and written communication skills in Japanese
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
• Ability to utilize the applications for Microsoft Office for support, reporting and documentation
• Ability to provide support over the phone; good phone skills, professional demeanour, previous customer service experience strongly desired
• Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
• Ability to think around problems and come up with creative solutions
• Ability to work with or without direct supervision & able to mentor, guide junior members and run the show in absence of team lead and SDM

Fujitsu Consulting India Pvt Ltd.

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