Associate Network Engineer/Network Engineer / Network Specialist-Voice Domain

Associate Network Engineer/Network Engineer / Network Specialist-Voice Domain

Oloop Technology Solutions Private Limited
Delhi India
1 - 9 Years
Not Specified

Job Description


Job Description :
Overview
Experience- 3-10 Years
Job Location- Gurgaon
Shifts – Night [pickup and drop provided depending on location; NSA extra]
Only Immediate Joiners
Job Title:Associate Network Engineer/Network Engineer / Network Specialist
Qualification:Any bachelor's degree
Other Details:

  • Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)
  • Achieve all the defined metrics & SLA
  • Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
  • Proactive involvement of Technical Leads / Management in resolving critical issues writing Tech documents covering best practices & Tshoot approaches for aproduct/issue

3.Voice Domain
Cisco Call Manager
Cisco Unified Unity Connection
Cisco Call Manager Express & Cisco Unity express
Cisco Unity
Cisco Unified Contact Centre Express
Cisco IP Phones and Unified Clients
Cisco Voice Gateways, Gatekeepers,
Cisco IM and Presence, Jabber, CUPS, XMPP , Federation.
Signalling Protocols MGCP, H323, Skinny, SIP
Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

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