Associate Manager, Payroll Operations

Associate Manager, Payroll Operations

Standard Chartered
10-13 years
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

Payroll Processing

  • Perform daily, monthly Payroll Operations activities in line with the signed off Process Operating Instructions and Payroll calendar with high level of accuracy. Ensure adherence to agreed Payroll process, KPI's & SLA's.

  • Perform input collation from various SPOC&rsquos and update the vendor defined input format/ payroll system

  • Perform and ensure all payroll transactions are processed accurately and timely

  • Perform Reconciliations based on the reports as per the country checklist.

  • Understand salary taxation and other regulatory compliance such as (Social Security / CPF / TAX / Benefits / Insurance / etc...) for respective markets managed and ensure adherence of same

  • Update the Process Operating Instructions and associated Process Checklist on a periodic basis (yearly) or as and when there is a requirement to change.

  • Ensure Process Operating Instructions are up-to date to reflect all the changes that has been made to process and provide it to the Payroll Manager for review and subsequent approvals from the Country Process Owners

  • Employee query and request resolution in line with the agreed KPI

  • Full and Final settlement to be processed for timely payment as per the SLA.

  • Update metrics for all reporting Internal & External within timelines.

  • Perform accurate and time bound completion of all annualized activities (Year-end activity / Statutory Reporting)

  • Active participation in UAT/UVT & BCP testing with adequate evidence gathering needed for successful completion.

  • Escalate immediately to Line Manager / Payroll Specialist / Stakeholder in case of any issues, gaps and exception process identified with other GPS teams Prepare adhoc financial and operational reporting as required

  • Prepare and monitor refund or recovery tracker for all under or overpayments till closure.

  • Prepare required sets of data and evidence when there is an Audit requirement in line with the request placed by the Audit team in a timely manner.


  • Validate payroll inputs collated by the Payroll Operations Maker from designated SPOCs (original source) in vendor defined input format / payroll system

  • Update Eagle tracker for all first pass errors identified for the respective makers, along with relevant governance dashboards

  • Review/Validate/Reconcile payroll data prior to transmission

  • Review the payroll reconciliations as per the country checklist and highlight the variations to the Payroll Operations Maker for corrections

  • Manage workflow to ensure all payroll transactions are completed accurately and on time and as per the SLA agreed with the country.

  • Update and reconcile monthly unpaid salary due to bank rejection.

  • Validate relevant details pertaining to all annualized activities (Year-end activity / Statutory Reporting) that are completed by the Payroll Operations Maker

  • Review and validate any data request pertaining to Audit before submission in a timely manner

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] .

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

Qualification & Experience

  • Graduate / Post Graduate (, BBA,, MBA)

  • 10+ years of experience in a HR shared service operation, preferably experience with Singapore payroll processing

  • Has in-depth knowledge of HR operations specific to Payroll

  • Knowledge of the PeopleSoft HRMS and its interface with the payroll system / vendor solutions to understand & support data driven the calculations requirements

  • Awareness of local statutory rules & regulations impacting payroll, tax & social security calculations across key markets globally.

  • Operational knowledge and experience in managing the MIS and delivering agreed performance reports


  • Good spoken and written communication skills, including effective questioning and active listening

  • Ability to interpret data, analyse trends and use them effectively for resolving / pre-empting problems

  • Ability to manage competing priorities to deliver outcomes within agreed SLA&rsquos

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

Job Details

Standard Chartered plc is a British multinational banking and financial services company headquartered in London, England. It operates a network of more than 1,200 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Asia, Africa, and the Middle East.

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