Associate Lead

Associate Lead

2-5 years
Not Specified

Job Description

What We'll Bring:Looking for AR Associate Lead
What You'll Bring:
. Must be well-versed in the details of all levels and functions within the full scope of Revenue Cycle of US Healthcare.
. Strong written, oral, and interpersonal communication skills.
. Strong leadership and ability to delegate and provide direction.
. Extremely flexible - quickly shifts from/to clients and projects as the needs arise with efficient hand offs to others.
. Extensive knowledge on use of email, search engine, Internet ability to effectively use payer websites knowledge and use of Microsoft Products: Outlook, Word, Excel.
. Should easily learn and adapt to various billing systems.
. Ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
. Graduate/ post-graduate with at least 2 years experience in medical collections in a team lead or supervisory role.
. Open to work in 24X7 environment.
Impact You'll Make:
. Manage and track the productivity of the team and to ensure the health of the client's Accounts Receivable.
. Efficiently and effectively providing management, oversight and assurance that clients cash collections and AR is in good standing and communication with client is timely and proactive.
. Exhibits exceptional customer service skills answering client calls prompt return and follow up to all interactions prompt response to requests for information, both internally and externally
. Delivers timely required reports initiates and communicates the resolution of issues, such as payor denial trends, collections accounts, etc.
. Stay current with company's policies and procedures regarding AR activity such as, reviewing month end reports and identifying trends.
. Contributes to the steady reduction of denials by addressing complex denials timely, as well as identifying root causes and process improvements to prevent future denials.
. Audits and resolves problems relating to the collection of outstanding balances.
. Drives and monitors high performance standards and service guarantees.
. Provides guidance and oversight to AR team to ensure the steady reduction of the days-sales-outstanding (DSO)
. Provide mentoring to staff ensure standard operating procedures (SOP) are followed and improvements occur
. Meets regularly with staff in-person and as a group to confirm the status of client accounts, effectively prioritize AR activities for staff holding them accountable for work performed.
. Initiates and participates in hiring, training, staff performance evaluations, compensation and development of associates including performance improvement plans, disciplinary actions and/or termination of associates
TransUnion Job TitleAssociate Lead, Business Operations

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