Associate Lead

Associate Lead

TransUnion
2-5 years
Not Specified

Job Description



What We'll Bring:Looking for AR Associate Lead
What You'll Bring:
. Must be well-versed in the details of all levels and functions within the full scope of Revenue Cycle of US Healthcare.
. Strong written, oral, and interpersonal communication skills.
. Strong leadership and ability to delegate and provide direction.
. Extremely flexible - quickly shifts from/to clients and projects as the needs arise with efficient hand offs to others.
. Extensive knowledge on use of email, search engine, Internet ability to effectively use payer websites knowledge and use of Microsoft Products: Outlook, Word, Excel.
. Should easily learn and adapt to various billing systems.
. Ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
. Graduate/ post-graduate with at least 2 years experience in medical collections in a team lead or supervisory role.
. Open to work in 24X7 environment.
Impact You'll Make:
. Manage and track the productivity of the team and to ensure the health of the client's Accounts Receivable.
. Efficiently and effectively providing management, oversight and assurance that clients cash collections and AR is in good standing and communication with client is timely and proactive.
. Exhibits exceptional customer service skills answering client calls prompt return and follow up to all interactions prompt response to requests for information, both internally and externally
. Delivers timely required reports initiates and communicates the resolution of issues, such as payor denial trends, collections accounts, etc.
. Stay current with company's policies and procedures regarding AR activity such as, reviewing month end reports and identifying trends.
. Contributes to the steady reduction of denials by addressing complex denials timely, as well as identifying root causes and process improvements to prevent future denials.
. Audits and resolves problems relating to the collection of outstanding balances.
. Drives and monitors high performance standards and service guarantees.
. Provides guidance and oversight to AR team to ensure the steady reduction of the days-sales-outstanding (DSO)
. Provide mentoring to staff ensure standard operating procedures (SOP) are followed and improvements occur
. Meets regularly with staff in-person and as a group to confirm the status of client accounts, effectively prioritize AR activities for staff holding them accountable for work performed.
. Initiates and participates in hiring, training, staff performance evaluations, compensation and development of associates including performance improvement plans, disciplinary actions and/or termination of associates
TransUnion Job TitleAssociate Lead, Business Operations

About TransUnion

View TransUnion's Job Applicant Privacy NoticeTransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data our data fusion methodology that helps us link, match and tap into the awesome combined power of that data and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®-it's our purpose, and what drives us every day.

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