Associate Consultant

Associate Consultant

Chennai
2 - 4 Years
150000 - 500000 INR

Job Description


Roles and Responsibilities
Themainresponsibilitiesoftheroleareto:

  • Expert knowledge on incident management, Problem management, Change management.
  • Knowledge of Release management & should be able to drive RGB/ CAB & Emergency CAB meetings.
  • Will be the contact point for all team members, so communication skills should be excellent. Also, should be able to act proactively to ensure smooth team operations and effective collaboration.
  • Should lead by setting a good example and engage the team to achieve goals.

Takeownershipofissuesthroughtodeliveryorissueresolutionorescalation,as
appropriate
  • Basic knowledge on various SAP Modules. Hands on to Incident Management & Change Management tools.

Supportdevelopmentactivitiesbyhelpingincodebuildanddeployment,toolconfigurationmanagementand administration,applicationenvironmentsetup,changeandreleasemanagement
Developspecialistknowledgeinrelevantsystems,documentingandsharingthatknowledge,asrequired,with globalteams
Liaisewithstakeholdersonpotentialprocessimprovements
Monitor team performance and report on metrics
  • Delegate tasks and set deadlines for your internal team

EssentialExperience:(Musthaveskills)
2-4yearsofpriorexperienceinapplicationsupportandmaintenance (L2/L3support)
Developmentandtroubleshootingexperiencein Solution manager CHARM/ CPS or BPA.
Good knowledge on Solution Manager/Job Scheduling System.
  • GoodhandsonexperiencewithMS DOC, MS Excel and PowerPoint.
  • Should be able to handle report extraction from various tools.
  • Experienceworkingwiththirdpartyvendorapplications
  • Excellent communication and leadership skills
  • Degree in Management or training in team leading is a plus

SupplementaryExperience:(Usefuladditionalskills)
Familiaritywithlifesciences(Pharma)domainconcepts,workflowandterminology
Mindsettosupportbusinesscriticalapplications
  • DevelopmentandtroubleshootingexperienceonwebapplicationsbuiltontheMicrosoft.NET

Framework (ASP.NET,VB.NET)
  • ITIL / PMP /CSM Certified.
  • Hands on to various application would be preferable i.e. Remedy / ROD/ Service Now / Clarity / CHARM / ITSM

PersonalAttributes:
Keentoacquirenewskillsandworkon newtechnologyproducts
Logicalmindwithkeenanalyticalskills
Clearandconcisecommunicator,with excellentwrittenandverbal knowledge.
Abilitytorespondwelltopressure
Stronginterpersonalskillswithabilitytoworkeffectivelyacrossteamboundaries.
  • Able to adapt oneself to new surroundings; to make suitable change so as to fit new conditions

Contact Person -Annapurna
Email ID- [HIDDEN TEXT]
Company Recruiter

About

Overview: TechnoGen is 17 years experienced ISO and CMMI Level Certified Information Technology Product Development, Solutions and Staffing services company with offices in India and USA with the Team of 350 .

Website: www.technogeninc.com

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