Assoc. Director - Projects

Assoc. Director - Projects

Cognizant Technology Solutions India Pvt Ltd
Gurgaon / Gurugram
Not Specified
Not Specified

Job Description

Job Description :
Not Applicable
Qualification:Post Graduate preferably MBA
  • Responsibility:Business / Customer/nEstablish and retain high levels of client engagement and relationship/nImprove customer satisfaction through engagement and delivery quality/n Participate in a daily teleconference call which could include items such as a brief summary of the previous days performance the relation of that performance to service/program goals and an explanation for the variance with the necessary corrective action to be taken and the time frame needed for resolution/n Understand client/ncore objectives ensure that all driven timelines are met identify key program requirements through a structured design and implementation process and ensure that these requirements and any new requirements specified by client are met/nCommunicate & collaborate with client to enhance business & optimize cost and productivity/n Implement preventive & corrective measures after identifying failure points which impact business & customer/n Work closely with Operation teams to obtain input of diverse views facilitate generation of ideas analyze operational risks Failure Mode Effective Analysis FMEA extend support in managing client escalations Root Cause Analysis/Corrective Action Preventive Action RCA/CAPA and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business/nCommunicate and collaborate with internal stakeholders and customers both at onsite and off shore to understand their pain areas working to apply their insights to challenge and modify current approaches/ways of doing things/n Act as a Change Agent and work closely with Quality Transition Training On site teams and Clients to optimize Quality Efficiency Cost and Customer Value in multiple client engagements/nIdentify and initiate customer value add projects/nIdentify & drive opportunities to enhance customer experience /n Identify scope for business growth & suggest business improvement opportunities Project /Process /nResponsible for project team deliverables/n Design and implement KPI measures measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement/n Ensure audit observations are addressed timely/nAnalyze current situation As is identify improvement opportunities and recommend measures To be to re engineer processes/nIdentify process re engineering opportunities/nDrive culture of pro active risk identification within the processprocess excellence within the teaminnovation initiatives within the teamerational rigor and continuous improvement culture within the area/n Implement Quality standards to achieve process excellence/nAutomate to reduce manual interventions/nAct as a domain consultant to build strong domain knowledge to the processes People /n Provide guidance and mentorship to team/nAlign the team to customer & business needs/nDrive a culture of accountability within the team members/nDirect the organization of work within the team including duty roasters and vacations etc/nIdentify competencies in the team & assign responsibilities accordingly/nPerformance Management Conduct performance appraisals for team members /nMonitor for improvement opportunities & suggest alternative approaches/nIdentification of training needs/training plan/records/nTraining Effectiveness/nParticipate in career planning succession planning & designing road maps /n Responsible for motivation level and retention of manpower/nManage attrition through skip level meetings planning interventions engagement calendars/nFacilitate cross functional interaction between teams/nParticipate in organizational initiatives such as recruitment drives training programs etc/n Deliver communication received from senior management to the team members though town halls team meetings.

Must Have Skills
  • Customer Service
  • Airport Operations

Job Details




Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at

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