Assistant Manager - Telecom Network Operations and Maintenance - 13001

Assistant Manager - Telecom Network Operations and Maintenance - 13001

Tata Communications Limited
Not Specified
Not Specified

Job Description


Job Family Descriptor
  • Prepares and adheres to internal and external governance model in order to track and monitor contractual compliance, employee engagement, performance and relationship health.
  • Creates the scorecard for the engagement and ensure flow down for the team, in order to align the team with the engagement objectives.
  • Anchors the key internal and external governance meetings, Monitors adherence within engagement in order to sustain delivery predictability.
  • Oversees and manages day to day operations delivery by Operations team (consisting of Mangers, Team Leads, Specialists and Team members) and ensuring deliverables and SLAs towards the client are met.
  • Oversees resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets, technology rollout) in order ensure budget & pricing assumptions compliance.
  • Conducts periodic reviews with Operations Managers and drives corrective action where required in order to ensure delivery predictability.
  • Prepare and publish MIS and other information either needed for both internal and external stakeholders at given frequency or pro-actively based on project requirements.
  • Signs off on the service quality plan including the quality control, assurance and improvement in order to create a comprehensive quality program for the engagement.
  • Engages with the key client stakeholders on areas of Improvements and commits resources in order to enhance customer satisfaction.
  • Provides subject matter and domain expertise for the functions being services for the client, brings about Process and Productivity Improvements in coordination with internal teams and per client and organization targets.
  • Works in coordination with technology group who support the project and manages the requirement gathering, testing, sign off and UAT from the client for the changes in the processes.
  • Solid experience in the design and delivery of fixed passive telecommunication access networks - FTTH.
  • Solid experience in GIS Delivery ( Experience in SpatialNET , AutoCAD , Other GIS Softwares)
  • Planning Designing of fiber connectivity for GPON FTTx/FTTp Optical distribution networks to provide services to customer.
  • Fibre Feasibility, Fibre Planning, GPON, FTTx, WDM/CWDM, SAP, Cost Analysis & calculations.
  • To be a Fiber Engineering & Design expert who can carry out all engineering Design requirements of the project and provide the cost estimation for outside plant build with the Customer's engineering requirements, Engineering guidelines and standard practices and use of GIS Inventories
  • Creation of Cost Estimation report with material details and cost break up for OSP build.

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IT

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