Assistant Manager

Assistant Manager

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Job holder is responsible to monitor all the activities of Internal Services Unit including Account services, Internal Services, Logistics, LPU and Custody.

  • Job holder is accountable to maintain constant vigil over checks and controls in specific areas including all areas of IS team and bring out exceptions / gaps in a timely manner in order to remediate and address root causes


  • Understand and implement goals and vision in unit /area to fit in to overall ITO/country plans.

  • Identify and shares best practices with Regional Head with a view to implementing standardized, simplified and automated processes capturing data once, addressing cause not effect, minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities


  • Maintain service level agreement metrics on turnaround and accuracy

  • Use metrics to drive decisions around service delivery improvements.

  • Maintain and improve service levels & customer expectations

  • Identify opportunities for process improvements and remove process &ldquobottle necks .

  • Assess process health (through key metrics) & identify broken processes that requires redesign

  • Use customer/stakeholders feedback to continuously re engineer processes

  • Successfully implement best practices into own team and migrate them to other teams/ units

  • Use customer feedback to continuously reengineer processes using digitization and straight through process approach.

  • Work with multiple teams ( Technology and Operations) to arrive at the end state process

  • Liaise with other units within the Bank for operations related issues/updates/support required including those relating to issues/updates/support required

People and Talent

  • Lead a team of Operations Officers (including recruiting, motivating and coaching employees to deliver goals)

  • Strong individual engagement with team members

  • Effective delegation capabilities which ensures development of subordinates

  • Effectively manage improvement of underperformers.

  • Effectively manage team to control attrition to minimum level

Risk Management

  • Ensure prompt and early escalation of both existing and potential risk issues

  • Facilitates &ldquomeaningful root cause analysis ( not just categorizing errors) and implements

corrective actions

  • Awareness and Respect of local regulations, group and business policies, business standard

procedures and best practices

  • Manage and have effective control on the Sundry, Suspense and GL accounts with respect to outstanding entries

  • Ensure no surprise culture : no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.


  • Comply with rules and regulations and country policies with respect to liability operations and ensure adequate controls measures are in place for regular monitoring of the same.

  • Review GDOI/GPS/DOI related to Liabilities process and align country processes with the same and raise dispensations wherever required.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead to achieve the outcomes set out in the Bank&rsquos Conduct Principles

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

  • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Key Stakeholders

  • Participate in customer/stakeholders meetings, help structure deals and review/attain/benchmark service standards.

  • Engage with stakeholders to understand and fulfill the needs of internal and external clients

Other Responsibilities

  • Support unit manager and meets the unit&rsquos operations budget (including stretch budget targets) and financial KPIs

  • Motivates & inspires teams to achieving the desired future state

  • Propagate, plan and execute change.

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

Job Details

We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

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