Assistant Manager

Assistant Manager

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Leads a team of Operations Officers (including recruiting, motivating and coaching employees to deliver goals)

  • Strong individual engagement with team members

  • Effective delegation capabilities which ensures development of subordinates

  • Effectively manage PIPs of underperformers.

  • Effectively manage team to control attrition to minimum level


  • Identifies opportunities for process improvements and remove process &ldquobottle necks&rdquo .

  • Assess process health (through key metrics) & identify broken processes that requires redesign

  • Uses customer/stakeholders feedback to continuously re‑ engineer processes

  • Successfully implements best practices into own team and migrate them to other teams/ units

  • Uses customer feedback to continuously re‑engineer processes using digitization and straight through process approach.

  • Work with multiple teams (Technology and Operations) to arrive at the end state process

Financial Management

  • Understands the various components in dept's financials and able to highlight improvement areas including contribution to cost-save measures

  • Good understanding of the various components in the dept's financials and be able to plan initiatives to influence trends

Risk Management

  • Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key

  • elements of operational risk management Proactively identifies, assesses and mitigates risk issues

  • Establishes a clear, well tested continuity plan

  • Manages process requirements of risk mgmt. framework

  • Ensures appropriate follow through of audit findings

Resource Utilization

  • Continuously monitor and correct performance of the team

  • Optimal utilization of available resources to meet SLA requirements, through

  • Volume forecasts at sub-product level

  • Periodic review of cycle times for correctness of input

  • Able to quickly garner additional resources or redirect resources appropriately

  • Develop capacity model for projection of FTE requirements which can be used as best model for similar Ops units

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the India- Lending Operations West Team to achieve the outcomes set out in the Bank&rsquos Conduct Principles: Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.



  • Graduate from any stream

  • 2-3 working years experience as a team leader in operations section

  • preferred with specialisation in the unit being deployed

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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