Assistant Manager

Assistant Manager

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • To manage the relationship between In-country, IMO and the business units as well as between other team members within CLM Ops.


  • Ensure that there is no operational loss in his / her area of control

  • Work as a Relationship Manager for the respective Country / IMO teams

  • Ensure the smooth running of CLM Ops at all times by effective supervision

  • Ensure that SLAs are periodically reviewed with country and other operational units

  • Ensure that system access controls are followed as per IT Security Policy

  • Attend Service Review Meetings and provide inputs

  • Ensure that the unit is adequately staffed to meet the business needs

  • Ensure that appropriate initiatives are taken to meet the cost stretch targets allocated

  • Identify and escalate risk issues as per ORMA Policy

  • Implement suitable mitigations for the identified risk issues

  • Ensure adequate training (on the job, soft skill, etc.) is provided to all staff members

  • To adhere to the agreed CST plans and approach

  • To identify and report all exceptions on non compliance with standard controls

  • To maintain proper record keeping on all CST related activities

  • Ensure timely completion of all e-Learning Courses

  • Ensure system user list reports are checked periodically for validating the system access rights.

  • Ensure performance appraisals are done for the team as per HR Policy

  • Ensure that all TP ID&rsquos are cross referred in SCI system based on L1/L2/L3 matrix

  • Ensure CDD Guidelines are adhered to at all times

  • Ensure proper updating on completion status of daily Instructions and submission of EOD

  • Adhering to laid down Operating Procedures and Group Risk Policies at all times

  • Ensure that Productivity/ MIS are updated accurately and immediately after the completion of processing the respective transaction

  • Ensure that Key Control Standards are adhered to


  • To maintain high quality in capturing details as per the request received in TP systems (where ever applicable) and driving the same across the team.

  • To ensure error free work with no operating losses where ever applicable

  • Ensure Departmental Operating Instructions are reviewed and updated periodically

  • Ensure Learning & Development Plans are in place for all team members

People and Talent

  • Managing a team of highly efficient people responsible for CLM Ops

  • Function as an independent controller in CLM Ops Activities

  • Ensure adherence of clean desk policy of SCGBS

  • Ensure one to one is conducted on monthly basis with effective documentation

  • Ensure backup staff is identified and trained

  • Assist in coordinating, facilitating and promoting understanding of Operational Risk and in implementation and management of OR within the Unit.

  • Drive performance of the hubs against agreed performance and risk metrics and associated thresholds

  • Direct and develop the hub teams to adhere to and follow CLM Ops strategy and support the group driven initiative across all hubs and teams.

  • Be a process guide in onboarding and maintenance process related to Channels

Risk Management

  • Ensure that Key Control Standards are adhered to.

  • Ensure BCP / BIA is in place and tested at periodic intervals

  • Act as OR coordinator for the section

  • To report unit&rsquos Operational Risk issues and losses to UORM & Unit Head

  • To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management


  • Compliance with all relevant Group Policies related to CLM Ops / CDD as applicable

  • Compliance with the Group Money Laundering Prevention Policy

  • Compliance with Group Operational Risk procedures

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Leadto achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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