Assistant Manager- OTC

Assistant Manager- OTC

Genpact
Not Specified
Not Specified

Job Description



With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of AM, Collections and Dispute Resolution
Responsible for managing a team who will perform collections and dispute resolution. This role will implement appropriate mechanisms to identify, understand, and escalate performance gaps. Will work with team to handle internal and external escalations, as well as work directly with manager to identify process improvements.
Responsibilities
. The candidate will be liable to manage a team who will perform collections/dispute resolution.
. Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
. Prepares, reviews and analyzes accounts receivable aging to provide root cause analysis
. Trains and supervises staff on accounts receivable responsibilities.
. Communicates internally and with the client on any issues related to the Receivables.
. Handle problem/complaint calls & emails from client or customers.
. Revises & refines procedures to minimize DSO and reduce deductions.
. Providing team focus on driving SLA's.
. Partner with Human Resources to handle client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention
. Handle the delivery of outsourced services to ensure customer happiness
. Audits & approvals of receivable adjustments.
. Use standard systems, software, and tools to monitor and report on engagement and employee performance, ensuring that detail required by corporate is accurate, timely, and complete
Qualifications we seek in you!
Minimum qualifications
. High School diploma required
. Meaningful Experience supervising a team
Preferred qualifications
. Good analytical and problem-solving skills
. Ability to communicate verbally and through e-mails with businesses
. Excellent MS Office skills including MS Excel
. Reporting skills in Microsoft Excel and Power Point.
. Previous experience of working on process improvements
. Leadership experience for financial or accounting areas
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

About Genpact

Job Source : www.genpact.com

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