Assistant Manager - Network Voice Operations

Assistant Manager - Network Voice Operations

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Not Specified

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Transformation happens here, Come be part of our exciting journey!

Are you looking for

Inviting applications for the role of Assistant Manager, Network Voice Operations

In this role, you will be responsible for supporting the Voice operations 24X7 for internal IT. You will be working actively on the operational issues along with internal / external stakeholders to recover the systems failure (proactive/reactive).

You will work Incident Management, Problem Management for each incidents/ticket and need to ensure the high uptime to the business.

Your role will Voice L2+ and need to work on various current/upcoming technologies (explained below) to support business needs.
. Front-end face for Genpact Network Team while participating in internal P1/P2 Incident resolution bridge call

. Participate in Bridge calls with clients for joint troubleshooting of voice issues

. Work with different Vendors and service Provider for faster and accurate resolution

. Playing key role for network related incidents and providing key inputs for Problem Management

. Identifying open risk in the production infra and provide input for mitigation

. Documenting all Changes done in production environment through Change Management process

. Voice Design and hands on Implementation knowledge

. Expert in Avaya CM /Session manager/SBC/ Call flow design and troubleshooting

. Understanding of MIS tools like CMS / HA CMS

. CTI & Adjunct component knowledge with CVLAN / TSAPI licenses

. Understanding of Call recording solutions on VoIP / TDM

. Understanding of Dialer understanding and Design

. QoS for voice traffic engineering over data networks

. Co-ordination with Vendor for (equipment and telecom) for implementation.

. Bandwidth assessment for voice traffic.

. Excellent Communication skills

. Hands-on on Avaya Session manager

. Capacity / Life cycle managements / Vendor Managements & Escalation/IT cost Optimization

. Experience in working with contact center /telecom service provider /vendors who provide technologies (Avaya / Cisco /ASPECT)

. Hard / Smart working with good balance of minds on logical thinks

. Telecom Service Provider understandings
Qualifications we seek in you!

Minimum qualifications
. Graduate in engineering/IT
Preferred qualifications

. Avaya certification

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

About Genpact

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