Assistant Manager - Life Insurance Training

Assistant Manager - Life Insurance Training

Genpact
Not Specified
Not Specified

Job Description


With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Assistant Manager - Life Insurance Training
Responsibilities:
. Take ownership for New Hire Training & Knowledge Management
. Timely & effective pre- process & process trainings
. Ensure100% adherence to SOPs/Update trackers, update dissemination, error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
. Adherence to Genpact training common minimum practices
. Daily touch points with process trainers, SME to effectively drive knowledge management and people development practices
. Maintain key records like working files, email for reference and audit purpose
Qualifications:
. Any graduate except B. Tech and Technical Graduation & Law
. Relevant experience in Customer Service backend operations experience in Life Insurance
. Preferred-prior Transitions/ knowledge transfer experience/engagement to enable smooth knowledge capture/ transfer
Preferred skills:
. Proven work experience preferred in Customer Service backend operations experience in Life Insurance
. Excellent Interpersonal skills!
. Proactive communication & High analytical skills! - should be able to foresee issues and suggest solutions, with impactful data
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

About Genpact

Job Source : www.genpact.com

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