Assistant Manager/Lead Ops-BPS

Assistant Manager/Lead Ops-BPS

Mouri Tech Private Limited

Job Description

Job Description :
Job Title: Assistant Manager/Lead Ops-BPS
Experience: 3-6 Years
Location: Hyderabad/Bangalore
Shift Time: Should be flexible to work in any shift timings
Sal Budget/CTC- 7 LPA-9LPA

Req-Skill :

Should have experience in Voice and Non voice process (International)
Possess good analytical skills
Good English diction
Ability to motivate people to achieve targets
Identify opportunity areas in fixing SLAs and add value to business
Ability to identify and resolve issues for team members
Excellent Interpersonal and people management skills

Responsibilities:
4-6 years of experience, Minimum 2 as TL (on paper)
Evaluate operation practices and procedures.
Provide direction to staff, ensure resolution of problems, and set priorities.
Provide expertise and leadership in the assigned functional area
Manage relationship with internal stake-holders and functions.
Establish workloads and provide support in decision making
Responsible for attrition management and arranging backfills
Review and analyze periodic reports and metrics

Mouri Tech Private Limited

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Industries : Automotive/Automobile/Ancillaries, Insurance, IT/Computers - Hardware & Networking, IT/Computers - Software

Skills/Roles I hire for: IT, Analytics, Testing

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