Assistant Manager - Elder Relations Management (customer relations)

Assistant Manager - Elder Relations Management (customer relations)

Priya Tyagi (Proprietorship of Perfect Hire)
Gurgaon / Gurugram
5-8 years
300000 - 600000 INR

Job Description

Job Description – Assistant Manager - Elder Relationships 

About the company:

EMOHA Elder Care is a fast-growing organization that is powered by Lumis Partners, with over a decade of experience in building global enterprise businesses. We are spearheaded by a team of industry leaders in Geriatrics, Care management, Urban planning, and Smart technologies with over 20 years of experience in eldercare. EMOHA Elder Care is India’s first comprehensive continuum of care designed specifically for elders. We are all about EMOtional Happiness – the core purpose of life. Our vision is to offer solutions that enable elders to flourish at home for as long as they wish. We offer India’s most comprehensive ‘envelope of care’ services for elders leveraging leading-edge technology, deep domain expertise, and world-class elder care practices our 5 core pillars to promote an active, healthy and energized lifestyle to elders in Gurugram & NCR are:
Health – Specialized elder focussed healthcare management at home
Convenience – Covering every possible need of elders as a ‘professional relative’
Engagement – Ensuring emotional happiness for elders, re-inventing retirement
Safety – Providing a safety net around you at home or while on the move
Emergency – India’s first 24/7 emergency response mechanism

Company Website: https://emoha.com/

Role:

Elder relationship supervisor responsibilities and duties ensure outstanding elder satisfaction by maintaining strong working relationships. They will be accountable for managing and training the resources to ensure the quality and consistency of service to elders, schedule, and conduct status meetings with the appropriate development of resources.

Duties and Responsibilities:
  • Maintain good relationships with elders so that the Emoha can maximize the value of those relationships
  • Identify key contacts at potential elders to establish and foster relationships
  • Act as a point of contact for complaints resolution and handle the escalations
  • Study competition to find new ways to retain the elders
  • Collaborate with internal teams (Eg: Sales, Tech, etc.) to address elder needs
  • Understand the problems and challenges of elders and identify ways the service could better address those needs
  • Seek opportunities to cross-sell or upsell to existing elders
  • Monitor and be accountable for entire MIS and updates of elders
  • Help in the growth of the organization in the specific practice field.
  • Interact with elders and NOK via emails/calls/ messages.
  • Working on new ideas to promote healthy living.
Personal Skills & Qualities:

  • Proven experience as Client Relationship Manager
  • Proficient in MS Office, with working knowledge of CRM platforms
  • Ability to communicate effectively and sensitively with elders and their families
  • Must be respectful of individuality and diversity, build trusting relationships, demonstrate excellent interpersonal skills to engage and motivate elders and their families, demonstrate creative problem-solving skills, and be able to manage multiple, potentially competing demands.
  • Excellent interpersonal communication skills
  • Problem-solving and conflict resolution abilities
  • Devoted to high-quality elder care service 
Qualification & Experience: 

Minimum - Graduate in any stream 
5+ Years in Customer Service

Location: Gurgaon
This job description is subject to change if the role develops or is reviewed over time. 

Recruitment Consultancy

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