Assistant Manager - Debt Management Services - Consumer

Assistant Manager - Debt Management Services - Consumer

Bajaj Finance Limited
Not Specified
Not Specified

Job Description


Job Summary
* Assistant Manager - Debt Management Services - Consumer
Job Purpose
'This position is open with Bajaj Finance ltd.' . Customer Satisfaction . One Stop solution for any Collection related Queries of branch walk-in customers
Job Duties & Key Responsibilities
* Duties and Responsibilities - . Responsible for giving end to end solution for any collection related complaints to the walk-in customers . Responsible to coordinate with all collection departments (Credit cards GCL NPL SF Digital Non-Digital SAL PLCS) to resolve the complaint . To maintain trail of complaints and ensure on time closure in system . To Co-ordinate with Branch Customer Service Team
Required Qualifications and Experience
* . Excellent Customer handling skills . Knowledge of Collection Process & Hierarchy . Decisiveness . Solution Oriented Approach . Proficient in MS Excel and Advanced Excel . Good communication skills & Negotiation Skills . Demonstrated ability to lead from the front & excellent relationship skills.

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