Assistant Manager, Client Services

Assistant Manager, Client Services

Standard Chartered
7-10 years
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Job Purpose

  • To assist the Head FMO Client Services GBS Malaysia in managing all relevant department tasks which includes but not limited to day-to-day activities, reporting, risk mitigation and people management.

  • To assist the Head FMO Client Services GBS Malaysia in delivering a high quality of client services and support to clients, internal and external to the bank.

  • To serve as primary contact person for client services between the clients with GBS in resolving queries and complaints relating to FM products.

  • To maintain good business relationship with relevant business stakeholders.

  • To execute processes in compliance to the group standards.To engage in building and maintaining a supportive organization climate of continuous guidance, coaching and motivation to team members up-skilling through on-the-job training and setting/stretching targets and objectives and through service audits and the reward and recognition system.

The Role Responsibilities

  • Ensure full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct.

  • Managing and resolving queries received from internal and external stakeholders promptly supporting the relevant global regions.

  • Overseeing and management of production reports and workflow in line with the Service Level Agreements.

  • Timely escalation of SLA breaches in compliance with escalation matrix/policy and events that may possibly lead to one.

  • Develop and promote positive working relationships with internal stakeholders.

  • Champion and participate in project initiatives aim to improve and streamline processes.

  • Introduce and implement control measures to increase dispatch efficiency and confirmation accuracy.

  • Manage operational risks within the daily BAU processes.

  • Initiate review of DOI regularly to ensure they reflect current processes.

  • Strategic planning and mentoring of suitable successors within the team.

Our Ideal Candidate

  • Degree, Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent.

  • At least 7 years of relevant experience in Financial Market Operations.

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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