Assistant Manager Call Center

Assistant Manager Call Center

Susthira Infra Projects LLP
2-6 years
300000 - 300000 INR

Job Description

We are looking to for an experienced telemarketing executive to work in our growing team. As a Call Center Assistant Manager, you will be responsible for managing and handling inbound/outbound calls from various leads derived from Digital and Print campaigns. You should also follow up on the leads and convert them to sales and closely track for closure of deals.
To ensure success as an Assistant Manager, you should have experience with telemarketing, advanced communication skills, and the ability to multitask. You should be able to provide strong guidance and assistance to the team, ultimately boosting company sales.

Will be responsible for attending inbound calls from FM & Print advertisement (Hoarding, Paper Ad & Company sign boards).
Will be responsible for handling out bound calls for the leads generated from digital campaign and website.
Has to fix and manage appointments from Inbound and outbound calls for demonstration and drive for product sales.
Implementing sales strategies.
Handle the customer from end to end from lead generation stage till closure of sales.
Will be responsible for timely revert to all the customers and updating details in CRM for further follow-ups.
Maintaining customer relationships.
Handling escalated customer complaints.
Compiling and presenting sales reports.

Bachelor's degree in marketing, human services or similar field.
Previous experience working at a BPO/Call Center.
Experience in telemarketing preferred.
Ability to multitask.
Good verbal and written communication skills.
Ability to work well under pressure.
Strong organizational skills.

Susthiraa Infra projects is your team of passionate realtors who exemplify the values of quality, integrity and provide real-estate management and investment services of the greatest value. We offer constant innovation and meticulous planning to create a path towards a sustainable greener future for generations to come. We are driven by an innate urge to provide a world-class experience to our customers and stakeholders in every possible way. Susthiraa Infra as a brand reverberates loyalty, connected on technology and powered by trust and quality.

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