Acacia Communications
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Job Description

What You'll Do
  • Translate business requirements into solution design. Drive customer technology transitions, influencing solution architectures and services.
  • Participate in services presales activities, statement of work prioritisation, review and creation, position value of Cisco as part of a comprehensive outcome-based solution.
  • Conceptualize (Customer Requirements Document), plan (Implementation Strategy Plan), design (High-Level Design), and advise multi-functional teams across multiple verticals.
  • Be a trusted advisor, understand customer market and industry, identify product and services growth opportunities. Identify risks and proposes mitigation plans.
  • Creatively advocate current and emerging technologies solutions relevant to customer success.
  • Build & maintain key CX and customer-partner relationships facilitating best-in-class customer experience.
  • Mentor / develop other Engineers.
  • Play the role of an individual contributor.
Decision Making / Impact
  • Connect with Cisco internal customers, and partners across functions and boundaries to achieve significant results for Customers as well as Cisco's success.
  • Help improve quality, efficiency, and effectiveness of CX functions/processes/projects delivery.
  • Trusted Advisor to the Engineering team to improve product and solution features, updates, and roadmap.
  • Advisor to help customers in achieving business outcomes, operational, program, or service objectives.
  • Mentorship impacts CX technical communities.
Role and specific responsibilities
  • Chip in effectively to the areas of Customer Solution design Innovation Engineering Engagement Intellectual Capital Talent Development.
  • Actively mentor and develop other Consulting Engineers.
  • Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g., scripts, software assets) in the most productive manner for various audiences, customers.
  • Provides technical expertise and guidance to resolve sophisticated customer problems in support of partner concerns.
  • Continuously learning and strengthening technical skills for relevant technical domains and adjacent technologies.
  • Avenues for automation ideation lead and work with a team of software programmers to implement automation ideas for delivery excellence and efficiency.
  • Consults and works with customers and Cisco partners to plan, design, install, configure, integrate and/or optimize Cisco's suite of products, services to accelerate business outcomes.
  • Identify up-sell opportunities and articulates the business outcome value of the combined Cisco services and technology solution proposal.
  • Advice on renewals opportunities with regards to technology multi-domain aging opportunities and customer business
Who You'll Work With
CX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.Who You Are
  • Experienced knowledge in Campus Networking - RF design & wireless network design for large enterprise with branches. Solving WLAN issues, Fabric enabled wireless, SDA, SDWAN
  • Experience in leading large accounts as SPOC for Consulting, PDI, optimization & migration projects. Exposure to enterprise, High Density & IOT domains. Ability to have pre-sales conversation in scoping and sizing a project. Experience in building large customer strategies (CRD, HLD) for entire campus network not just limited to wireless.
  • Technologies - WiFi6, Python, Netconf/API, fundamentals of VM/container concepts, Good understanding switching, routing and SDA & SDWAN
  • Product Knowledge - Product Knowledge - Cisco Wi-Fi 6 access points, Motivation 9800 wireless controllers, DNAC, ISE, DNA spaces, Meraki
Leadership / Autonomy
  • Possess extensive technical knowledge of at least two technology domains plus 'one mile wide and one-inch deep' knowledge of other technical, operational & enterprise architecture domains following a T shape model.
  • Work independently, with guidance in sophisticated situations only.
  • Can work in sophisticated or unstructured environments.
  • Provide guidance and training to engineers within global CX organizations.
  • Drive community engagements.

Why Cisco At Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people. We connect everything - people, process, data, and things - and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more - from Smart Cities to your everyday devices. We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities. #WeAreCisco

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